Stickley Warehouse & Factory Outlet

ELIZABETH WILLIAMS

Of course this is beautiful furniture, but the prices are still pretty high. I overheard other customers complaining about the same thing. No deals here.

Holly Long

This was the first time visiting the warehouse sale and it was a positive experience. We were most impressed with the factory outlet staff. Everyone - from the sales people to the associates on the loading dock - were extremely friendly and helpful.

Vivian Z

I have purchase quite a few things last year. Within them, two night stands. I do aware they are clearance sale. We looked at the pieces, they are not perfect, but just some minor imperfection. However, when the items were delivered, the night stands, especially one of them is in much worse condition and color is off too. Not sure what has happened. We contacted Stickley, their customer care promised to repair after look at the photos I sent to them. They scheduled two pick ups, both of them were cancelled last minute for different reasons. We tried to be understanding and wait for them to schedule again as they promised, but it has been few month since last cancellation in Nov, 2020. We emailed them again few times, the customer service lady never replied to us. This is very disappointing. We would expect a much better customer service from Stickley and expect them to keep their promise. Be ware of what you are getting and reject the shipment instead of waiting for a solution. Update: They called me a week after this review and scheduled to pickup the night stands for repair. It's been more than three months now, I have not hear from them regarding status of the repair. I have emailed the service lady more than a month ago and she never replied me. I called them two weeks ago. The lady on the phone found my furniture in the system and told me they are on vacation and will get back to me last week. Two week since then, and I still have not get any phone call. I wonder what happened to my night stands. I will update this review again once I hear from them. Update: I promised an update when I posted my last update. About a week or so after last update, I finally got a phone call from them indicating they are ready to deliver the night stands. I was away that week so I setup the appointment later. The worst part was fixed, the rest was left untouched. Including a drawer face that is slightly different color from the rest of the drawer front of the same night stand. At this point I don't want to pursue since I got it from clearance, I should tolerate some of the defects. My lessons learned is that when you buy in their outlet store, the showrooms are not very bright, try to move them to a better lighting spot or use your phone's light and take some photos.

Norma Pattington

♡♡♡ Bought our newest Stressless chair during recent sale.