Burrell Behavioral Health

Raymond Bailey

I just dropped my grandson off there

Hawk Tomahawk

Wait a month for help, then nobody calls and get pushed another month. Complete waist of time. Meanwhile I suffer.

Valerie Guier

My daughter had an appointment at 8, which is the time the the office opened. I called 10 minutes before her appointment to let them know we were running just a little bit late. Luckily someone did answer. However, they informed us (the first we heard of this absolutely ridiculous late policy) that they would cancel the appointment at 8:05. I understand you have other appointments but when we showed up at 8:06 and her appointment has been canceled it really goes to show that there is no regard for her mental health or Burrell’s supposed dedication to patient care. These “check ins” with the prescribing doctor generally are less than 15 minute sessions. I’m not even sure they are necessary. He’s not providing any sort of support to her other than the prescription. If this appointment wasn’t a priority to them, I would have like to have known in advance so that we could have saved ourselves the hassle.

Misty Casdorph

My daughter had an appointment in the morning and when we called to get the number (because we never received one) they kept me in the phone stating that we couldn’t do over the phone, then lied and stated that we were supposed to be in the office. Our last appointment the doctor was on zoom while we were in the office. My daughter drove from Columbia to go to the Sedalia appointment (which they said we had to be there for the appointment) nope it was zoom. I’m fine with a zoom call but they didn’t say that. After they argued with me for 19 minutes, I just said to put me through to the doctor (which was not in office) she transferred me to the lady that she was putting me on hold to talk to quite a few times, and she said I’m 5 minutes late for my appointment!!!! Well Duhhh you had me on the phone this whole time! I’m sorry but this made me so upset. My daughter has gone through entangled someone doing this just blows my mind!