UPS Customer Center

Category: Shipping and mailing service

Address: 13818 Rider Trail N, Earth City, MO 63045, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 7:30AM–7PM

Tuesday: 7:30AM–7PM

Wednesday: 7:30AM–7PM

Thursday: 7:30AM–7PM

Friday: 7:30AM–7PM

Saturday: Closed

Reviews

Derrek Barrett

Oct 10, 2022

Clean store. Semi convenient location. Staff are mostly polite (sometimes not) but capable.

kayla houston

Oct 8, 2022

there is no way to speak to a live person and get actual customer service help

John Campbell

Oct 7, 2022

I talked with Customer Service yesterday and now my package has been in my destination city for 3 days and is not going to be delivered until tomorrow... The UPS Should stand for "United Parcel Snail".. Talked to someone in person on the phone... they were sharp and Rude... They were not helpful.... I will never use UPS to ship another package to or from me. They will never make another penny off of me either in sending or receiving. They need a Name change... It is obvious that their company color is brown! It really fits and stinks.

Erin Dorsey

Sep 24, 2022

Wonderful customer service

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Questions & Answers

Hi this is Lexter piet, I ordered a package and it's an airsoft gun, is it fine if someone bring the package today rather then tomorrow, my location is 809 N Meadow Ln Herculaneum, MO 63048 United States

AirsoftBoy 636 | Mar 14, 2022
UPS Customer Center | Mar 14, 2022

Customer service is a priority here, and we would like to take a look on the status of your package. Please send us details of your concern via a Private or Direct Message on one of our social channels so that we may assist. Ex. Facebook @UPS or Twitter @UPS.

Its been 2 weeks since yall said yall sent my check out . Whats the number to the hr building?

Dariyon Williams | Oct 10, 2020
Jasmine Quaite | Feb 12, 2022

I am having this issue now did you ever get this fixed?

Why does my package get delayed in earth city mo on the way to Kansas cit y mo

Gary Thomas | Oct 10, 2020
Roderick Haslem | Oct 10, 2020

They have a lot of warehouses in the area plus a lot they use and a slow moving staff

Why is it so HARD to speak to a REAL person instead of talking to a freakin ROBO?!?!

Barrie JOHNSON | Oct 11, 2019
Eian McClure | Oct 11, 2019

Hell yeah agreed

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How do I get the phone number for ups in earth city mo?

triple multiple gamer | Oct 11, 2018
James Elterman | Oct 11, 2018

They don't provide customer service by phone. You need to call the general 800 number on their website. If you want to talk to the earth city staff you have to stop by the office.

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Is Earth City or Jefferson Ave locations in St Louis the only UPS locations that will ship using my UPS account?

Cy Woodrome | Oct 11, 2018
Timothy Terhune (GRUMPY) | Oct 11, 2018

You should be able to use the UPS Store.

My luggage has been at your facility since Thursday. One piece was delivered Friday, the other continues to sit in your warehouse. It has an air drop and I can easily locate it. If I drive to your facility can I pick it up?

Stephen Ferguson | Aug 11, 2022
UPS Customer Center | Aug 11, 2022

Hello Stephen, without the package details we are unable to provide you an accurate answer. To protect your privacy please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or Twitter @UPS.

Hello, I'm with the development agency for the City of St. Louis and I would like to send a letter to the President of Public Affairs. Where do I direct my letter?

Donna Campbell | May 13, 2022
Andre Owens | Jun 12, 2022

I'm not really sure about that one

Is it possible to just pick up my packages myself? This is ridiculous i have things i need for my job ASAP that have been delayed for a couple days now and the roads are completely clear.

Jonny Reynolds | Mar 14, 2022
UPS Customer Center | Mar 14, 2022

This is not the ideal experience we would like you to have. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or Twitter @UPS.

My order is at the Earth city location because the delivery address is wrong. I no longer live at 3500 Humphrey st. How can I still get my order

A Google User | Feb 12, 2022
Kevin Scruggs | Feb 12, 2022

Call the 1800 and explain to them what happened and they should be able to walk you thru it

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I have a package that's been there since 12 30 2021 wondering why it's not moving

Bob Barnett | Jan 13, 2022
UPS Customer Center | Jan 13, 2022

Hello, for further assistance please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Do you have an outside drop box and what maximum dimensions will it receive?

David Sauer | Jan 13, 2022
UPS Customer Center | Jan 13, 2022

Hey there! The drop box is accepting all UPS Shipments not exceeding 16 X 13 X 3 inches Self Serv Drop Box is located out in front of the UPS Customer Center not inside. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

can you ship ammo out from this location?

joe jamieson | Dec 14, 2021
Richard Rice | Dec 14, 2021

Yes

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is damage group there where my shipment went for inspection in earth city

jerry davis | Nov 14, 2021
UPS Customer Center | Nov 14, 2021

When a package is reported damaged, our local center is in charge to complete an inspection of the damage. If you need assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

What is the time that ground packages must be dropped off by?

Cathy Mattina | Oct 10, 2021
UPS Customer Center | Oct 10, 2021

Hi, If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

I have a question about the tractor trailer position available

richard morris | Oct 10, 2021
UPS Customer Center | Oct 10, 2021

Thank you for your interest in UPS. To search for employment opportunities that you may be interested in, please visit us at https://www.jobs-ups.com/location. Best of luck!

Is this location open on new years day?

Alexander Morgan | Oct 10, 2020
Maya Hollinshed | Oct 10, 2020

No all the offices are closed we open back up on January 2nd 2019 I work at this location

what are the hours of operation at the Earth City Location?

Terry Beeler | Oct 11, 2019
William Bell | Oct 11, 2019

8am to 7pm

My package was supposed to be delivered today per tracking. Waiting all day. Where's it at?

William Wiethaupt | Oct 11, 2018
Berri Jackson | Oct 11, 2018

'tis the season....

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Can I pick up from the earth city MO location instead it being delivered tomorrow

caleb gibson | Oct 11, 2017
Brad Davis | Oct 11, 2017

Yes, use the info on the tracking website.

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