Address: 7217 Sashabaw Rd, Clarkston, MI 48348, USA
Phone: +12486252414
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Juno C
Ben is awesome
Fight4Freedom
We’ve been a clients for sometime now Dave Smith and all his staff are good people really they really work hard to find clients the best rates. I recommend his state farm business.
Jamie Medawar
I don't usually bash companies BUT this agents office has the worst customer service I have ever experienced. My family and I are long time customers I used State Farm for my car, my rental home and my life insurance, my sister has two cars with State Farm, my Mom has two cars and her house insurance with them. Our policy went up $400.00 for one car with no notice, no call, no email, no piece of mail, NOTHING! They took the money directly out of our bank account too with our automatic withdrawal. So of course, we called to see what happened and they were so rude, they said there was nothing they can do to help us. Mind you we have been with State Farm for over 20 years. When we called corporate they were so upset with this agents office, they processed a refund to us and we canceled the car that went up. We ended up going with progressive for that vehicle immediately so we didn’t lapse, do you know Dave Smith's office actually told me they were keeping the State Farm insurance on the same car for week, even after we got progressive. You can't have two insurances at one time so, I'm not sure how they thought they were going to pull that off. They were sadly mistaken and had to pro rate me and cancel my policy the day o requested it. Corporate took such good care of us immediately. We did end up talking to Dave Smith himself and he had just as bad customer service as his agents. Just horrible! We have moved now to Sean Flynn's State Farm Agency and we couldn't be happier. Even they though thought this was ridiculous and stated as OUR agent representing us and looking out for us they should have called us with an approval for a policy change that drastic. Who plans for $400.00 extra to come out of there account with no notice??? Guarantee NO ONE, even the agents at Dave Smiths office wouldn't expect that smh. I have been in customer service all my life and I would never EVER treat a customer the way Dave Smith State Farm treated us. We are really loyal customers to State Farm and we didn't deserve that.
blane
Good people here!
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Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.
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