Sears Appliance Repair

John van Dalen

They were prompt courteous and thorough

Maloree Placentia

Julio was knowledgeable and fast on fridge repair. He offered a great warranty plan too.

Sharya de Silva

I called to get a service completed on the Maytag Fridge/Freezer (only 3 years old). The ice maker in my fridge kept freezing over with water. The service team that came out was very nice and friendly, explained that there was a problem with the water valve leaking, which then caused leaking water to freeze over the ice maker. They were nice and cleared out the stuck ice, and put the fridge back together, they stated that the ice maker should work perfectly . They explained the cost to repair the leaking water valve, but it was approximately 1/3 of the fridge cost so I declined the additional repair on the freezer and paid the service fee for them coming out. Once they left and a new batch of ice was made, I tried to get ice from and nothing was coming out. After inspecting the ice maker it seems like the little bar that moves to get the ice out wasn't working properly. This was NEVER an issue prior to the diagnostic and was completely unrelated to why I scheduled the appointment in the first place, so I concluded there must have been some small issue when the repair team put the ice machine back together. I called Sears Home appliance number and explained the situation and just asked if I could have someone come out and just fix whatever mistake had been made. The rep said sure and gave me a date two weeks from now, and while I didn't want to wait two weeks for a fix they created I said fine. Then they stated explaining that they would provide an estimate and bill or repair, or charge me another $99 diagnosis charge if I declined. And then I said no, this problem only occurred due to my service from YESTERDAY with Sears, I will not pay more money to fix something your team broke. So then the rep said hold on and transferred me to someone that could help. So I calmly explained the situation a second time and they said they understood, and stated they would send someone out in two weeks to help, and I asked "Will I be charged for this" and they said no, so I said that date worked and they went through the email contacts and the whole spiel about cancellation, etc. And then I said okay, and then the service rep went on to tell me the same thing, I would be charged for a diagnostic fee or for parts and labor. And I said hold on. No I will not pay for something that was broken due to the last service. And they said well if it is the same issue as yesterday's service you won't be. so I explained again that it wouldn't be the same because this was NEVER an issue prior to them taking apart the ice maker. I asked if Sears as a company makes an assurance or customer care to not break an appliance MORE than it was prior to an appointment and the service rep said well you can talk to customer service, so I asked for that phone number and said thank you and hung up. I called the customer service number provided and it took me back to the original call menu options that I started with in the first place. So now, not only am I out $100, I have to call a second company to come fix what Sears broke. Absolutely ridiculous. I called Sears hoping to not get screwed over by a appliance repair service but just ended up with a bill and a bigger headache. Beware if you are going this route.

l taylor

Not very good we had a warranty and they say they can't find it.