Louis Vuitton Austin Domain

Gabriella Elliott

I decided to visit this location while I was near a Louis store (we live in the country) before I made the 4+ hour drive home. The wait wasn't bad, about 12 minutes, so I walked down to Mac and had a wonderful experience there. I was not dressed to impress, being as I was wearing comfy clothes for the drive home, and let me tell you, I've never felt so humiliated! All I wanted to do was have my Montsouris Empreinte in Turtledove looked at, because the embossing is so faded for a bag that's only a year old. The original man who helped me, Alex, was wonderful and made me comfortable, but he deferred to another man with an accent who was very condescending. He then brought out their leather "expert" after having brought my Montsouris in the back room. They talked the usual jargon of it being handmade, etc., but I noted after awhile that they seemed to doubt it's authenticity (being as the embossing is so faded, which is WHY i brought it in!), and the rude man said they'd need to send it off, and it could take weeks, etc. etc. I said that was fine, which was apparently not what he expected me to say because he pivoted quickly. The woman grabbed my bag and checked the date, saying that it was made in 2018 and for a four year old bag, that's to be expected. Except... it's NOT from 2018, it's from early 2021, and I have no idea why she'd lie other than to completely avoid dealing with my bag (I've had it authenticated to be certain). Just a horrible, horrible experience. Upon looking at the reviews, I was a little relieved to see it wasn't just me. This location is a stain to the typically outstanding brand.

Isabel Marie

I went lat week to get a new bag, I was greeted at the door and a lady showed me several different bags. I told her I wanted to look around and figure it out. She followed me around the store the entire time and was very uncomfortable. I decided to go back yesterday and was greeted by man at the door and would not let me in the store. He said I had to have somebody with me, like I was going to shop shopelift. I did not want the service and that I wanted to look around and be left alone while I find what I am looking. He said that they would not allow and I should shop on line if that what i want. I don't know about you guys but that is horrible customer service with a very bad attitude. I will not shop at the domain location ever again. I've never had that experience before. I know for a fact I have been in there and shop without any help and without any problems.

Heather Childs

This is one of my favorite stores of all time. I go to every one I come across in my travels. Love this brand, always first class service. Thank you Omar for an amazing experience!

Intel Japitana

Nannan was very attentive and patient with me. She knows what to show me when I asked and she is very accommodating. I was planning to look and possibly buy a on the go bag but ended up with the Capucine.