Spanish Fork Community Network

Kadyn Best

Actually the worst internet service I’ve ever experienced. We have only been in Spanish Fork for 1 week and have never gotten advertised speeds (not even 1/4 of the advertised speed!) and that’s if we’re lucky to even get online. I’ve reviewed their policies on what could cause slow internet which seems to do nothing but blame the customer. My 7.5mbps download speed is far from the 1gbps (1000mb) speed you’re advertising. Will be seeking other isp options.

Brent Hegerhorst

I called and cancelled cable yesterday. First day of the month in the morning. The next morning I return the equipment ( big hurry. They say I have to do it within 24 hrs.). I go in the next morning and return the equipment. They asked, "have you cancelled" yes, I replied. Oh, we must not have gotten around to it yet. So they did it while I was there. I asked for a receipt they said "We don't usually give a receipt". I insisted since if they don't keep very good track of when you cancelled, they probably don't keep track of when equipment is returned. Too many times I have gotten billed for equipment I have already returned and they say "We don't have any record of you returning that equipment". And they charge the price of new equipment, even though it is used and worth less than 20% of what it was. And as I was leaving they said I would get charged for the entire month since I did not cancel early enough. Everyone else prorates their service but not them. So lesson learned. Cancel early and do it in person and wait for them to give you a dated receipt. You say you do not have a record of me being a customer. They did not have much trouble finding my records when I talked to them. I have been a customer for 30 years. They send me a bill each month. Same name on the bill. The lady at the billing office said I would be charged for the entire month even though I canceled on the 1st day of the month. So I will we will find out when I get the bill.

Conner Colson

Have used SFCN 100 mbs fiber internet for a couple of years now, we use it for the occasional streaming and otherwise low internet usage - no extra smart devices, just two phones, a tablet, and two computers. Don’t really get 100mbs (it’s usually around 60-80) but works for what we need— at least when it’s working. Speeds regularly get really choppy or internet stops working altogether every month or so. I even bought a new modem (netgear R7450) to make sure it wasn’t our equipment. I hand it to them for being as helpful as they can over the phone or sending a technician out to check the fiber without a lot of time waiting, but the fundamental issue is that it’s unreliable. Just annoying how often and how random the internet will slow down or stop altogether.

Russell Durtschi

Freaking awesome place with Freaking awesome people.