Deseret First Credit Union

Lindsay Stephenson

If we could give 0 stars we would. My husband I are both working full time regular business hours. I called the branch ahead of time to see if I could come open a joint account with him as the primary account holder and was told I could and he did not need to be there in person as long as I had his information. After taking work off and arriving at the bank I was told he did have to be there, but we could at least fill out some of the information and he could sign digitally. So I spent time filling out detailed information. When he got the docusign forms the information was wrong. So he took off time from work and went in. When he arrived, he was told that now I had to be there to sign forms, because despite telling me that everything on my side was done, they had neglected to get the needed signatures. They offered to send it digitally for me to sign and then proceeded to send it to his email. When he corrected them, they sent it to my email but I never received it. Finally, we both took off work and went in. We spent another hour filling out more information that theoretically had all been filled out. We finally were able to open one account, but were told we needed some additional documentation to complete another application. This was the 4th time we've talked to them. It was the first time additional documents were mentioned. We were beyond frustrated by this point and left. Today we tried to log on to our joint account which we had both signed for and which we were assured was joint. Only one of us is on the account. We have now left work early 3 times, spent several hours at this bank, and our account is still not correct. Maybe other branch locations are better, but if you can avoid this location I would.

Adam Coomer

I had a loan and unannounced to me I was charged over 2k dollars for a supposed laps in insurance. No notice or nothing. Garbage I am cancelling my loan and no longer going to use them. Stay away

Jeffrey Chipman

The good: Sydney and Manuel have always been polite and explained things well before moving forward. Never pushy. Very nice. They got my wife a credit card which helped build her credit, even though she didn't have a permanent residency in the US yet. We were grateful for that. The bad: We arrived for an auto loan and I was disappointed when Sydney did a hard inquiry on my credit before I got a chance to ask a few more questions. We went forward with the loan application and after getting pre-approved and having the purchasing contract sent to them, they increased the proposed interest rate by 0.75% at the last minute because the underwriter thought the miles were too high (150,000 miles on a Hyundai). I have an almost 800 credit score, I pay a mortgage, and have a couple credit cards. Any other lender would have given a much better interest rate. I went over to a different credit union and got the interest rate nearly cut in half for the same vehicle. So they lost my business for the auto loan because their interest rate was ridiculous.

Roxanne Avila

Bank hours say they close at 6, but they close their doors at 5:40