Best Western Wichita North

Tamara Nichols

29th ANNIVERSARY ADVERSITY THANX TO BEST WESTERN They charged us for the $100 deposit but it was not returned to our account and we left the room in the condition it was received, outside of towels in pile on floor and bedding disheveled from having been slept in. The site states that it is returned upon departure. I'm certain that the FTC will be interested, especially since our room was minus several advertised amenities. Our anniversary came with a touch of adversity because this place is unconcerned with guest experiences. Macy was a lovely, and kind bright spot in a hotel that is more concerned with the large profit margins than customer experience. Our daughter got us a night in a suite for our 29th anniversary. We didn't eat on property because management cannot staff their restaurant appropriately. We were given free breakfast vouchers. There were NO GLUTEN FREE options on the free breakfast choice menu. We ordered our "free" breakfast and received an unexpected anniversary surprise. Hubby's biscuits and gravy were exceptionally odd. The sausage was unlike any we had ever eaten. It was smooth and square. My simple 2 egg ham breakfast with hashbrowns and an English muffin was inedible. The hashbrowns appeared brown, not from being cooked but from being a mix of potato peels, burnt oil or grease and the dirt from an unknown amount of prior meal crud. I regret even putting that disgusting mess in my mouth. I immediately spit it out. The ham was a chunk of preformed ham fat and gristle, covered in the same "browning" material. Just as disgusting and inedible as my hashbrowns. The manager that was on property was weird, cold and aloof. Never smiled or talked to us when we were in the same area. He just turned and ran away. The room was lovely and spacious. The cleanliness was superb. I was leery of using a jacuzzi tub in a hotel but the tub was spotless. We enjoyed it. One suggestion, rails on one or both sides would make it easier for guests to get out. It's unfortunate that the rest of the property and staff outside of Macy and Jennie (our waitress for breakfast), were so lackluster. The fact that this hotel is not interested in guest experience will be its demise. Hubby and I enjoyed our anniversary but it certainly wasn't with the help of the staff at this motel. ☠!BE WARNED!☠ This place also puts an extra $100 charge on your credit card. We were NEVER told. This could very easily ruin a guest's life by overdrawing a guest's accounts. Our 29th anniversary came with adversity, thanks to Best Western.

Leslie Deherrera

Room was clean & nice breakfast was great. Nice place to stay when traveling through wish I had more time to enjoy they had an indoor pool w/a hot tub games room also and a big area for just enjoying very happy with our stay. Will definitely come again.

Julie Sudduth

Super nice and cozy and clean. Rooms are big with back sliding patio doors that look out over their big indoor pool, an arcade room, putt-putt golf, air hockey, ping-pong tables and some other cool features this hotel gives to it's guests for entertainment and recreation. Offers a full cafeteria hot breakfast too! Central air and heat not window units is a plus for me. Rooms are also pretty fancy but not yuppy which is how I prefer my hotel stays. And if you like gambling, Crosswinds casino is 2 exits down. Enjoy. 😊😊

Christi Decoufle

This place was great! It's 5 stars for someone traveling with a dog. It's a $10 pet fee and they gave us a room towards the back that has a great big grassy area and trails. The rooms were clean, comfortable and roomy. The only reason I'm not giving 5 stars is because the room, especially the bathroom, smelled like smoke and it's supposed to be a non smoking hotel. The complimentary breakfast was a pleasant surprise. Very good and a sit down full breakfast, not buffet or continental. Lastly, I don't remember the guys name that checked us in, but he was great, friendly and helpful. Would definitely stay here again, especially traveling with a pet.