Extended Stay America - Omaha - West

Destiny Black

Where do I start?! We stayed at this hotel for exactly a month. I waited to make this review until after our stay was over so I could mention any significant issues. First impression.. it was dingy, it smelled weird, everything was outdated, and when we asked for an extra pillow they didn't have any. Anytime you need more towels or sheets/pillow cases/blankets you have to personally go down there and return your old ones before getting new one...as a former housekeeper myself, that was really inconvenient and odd to me. The only staff member there that's even friendly is the maintance man.. he's full of jokes and always friendly, but Jamie and Robbie are a different story. With Jamie, she never not once spoke to me in person, but she always spoke to my husband anytime he came through the lobby. Robbie acted friendly at 1st but after about a week of being there she got to where she would just stare at me and my kids in the lobby.. never saying anything to us like she once did. They like to complain that your kids are being loud even when the kids are laying in bed watching TV. Oh and did I mention that they asked us to put in a good review for them.. even wrote down their names for us on the 2nd day we were there?! They know they have a ton of bad reviews already. Don't ask to use the roller cart for your things because they will question you and act like it's wrong for you to use it. Also there's a lady in the lobby at the desk thats drinking on the job all the time (not sure of her name). The first week we were there someone broke into our car and stole a bunch of our belongings.. expensive things down to some Spiderman sippy cups of my sons... and of course there's no cameras in the parking lot to help. There's no real breakfast.. just some coffee that wasn't even good, instant oatmeal packs, and stale prepackaged mini muffins that they ran out of the first week and didn't get more of. The halls reek of cigarettes and Marijuana smoke and they allow dogs off leash in the hallways apparently. Once someone complains enough about cigarette smoke they come bang on your doors at 9:00 in the morning demanding you open your doors so they can "smell around for smoke". Over all the place is super sketchy, ran down, the staff is rude, it feels unsafe, the beds are uncomfortable, and it's not welcoming at all. Take your money else where because this place isn't the place to stay. There's too many better hotels to stay at to ever stay at this one. Some major changes need to made in order for this place to be "fit".

Lost Soul

Wow! This place is awesome. Great rates, very clean and comfortable beds. I've stayed at a lot of hotels and this has been one of my most enjoyable stays. The staff Jamie and Robbin at the front were very friendly and extremally helpful. I felt safe and I'm really glad I found this place. The rooms are big, and have a nice home feeling. I couldn't ask for more!!! Ten stars here.

Steva Mcbride

The room appeared to be clean Woke up next morning I didn’t plan on leaving at 7:30 a.m But when you get up and turn the lights on an see roaches crawling on the floor, in the bathroom on the wall in the shower crawling all on the towels, excuse me but no thank you I’m ready to go. So I Immediately left an informed the front desk about the problem. She never apologized for the problem, at some point some type of Customer service should’ve been used. So I asked to be called by a manager. I never received a call so I called, when I called to ask speak to the manager. The person who answered the phone her name was Robbie/Jamie, and she said she was the assistant manager. She has no type of customer service skills, Very rude I don’t know anyone who would want to stay at a hotel that has roaches crawling all over the bathing towels and all on the shower walls and all over the place. When you get a hotel you get a hotel for the amenities towels the travel size soap the hairdryer the iron etc. Robbie/Jamie the assistant manager, never apologized either her words were I spent the night so oh well. I asked for accommodations because I wasn’t able to wake up in the morning take my bath wash my face and get dressed and check out at 11 I believe the checkout time is. I don’t know anyone who rents a hotel and pays $90 like I did and does not want to use the amenities towels soap etc. before they check out so for her to say that I stayed all night is unacceptable to me. I wouldn’t recommend this place to my worst enemy..,, Never asked for money back but I would have liked some type of apology. It would of been nice to have some type of Hospitality from managers and clerks. The rudest people I have ever met. I do not recommend this place at all, and I will be reporting this to BBB.

Shanel Minniss

The Manager Jamie is amazing. She made sure we had everything we needed. The staff were very professional and polite. And the hotel was kept very clean. The rooms are nice. I enjoyed my time away from the kids lol. It was a very comfortable stay. Kind of felt like home away from home. Very reasonable price for what is offered! I will definitely be back!