SERVPRO of Norfolk

Lori Jones

I was a nervous wreck when I had a plumbing failure in the basement of my home. I called ServPro straight away asking for assistance. They were at my home within an hour (35 miles from their office!). From the minute Josh arrived and explained what they were going to do, I KNEW I had made the right call. 2 days later - water gone, area clean & DRY! Mold will not be an issue as they took care of that as well! Many thanks to Josh and everyone at ServPro of Norfolk! Lori- Neligh, NE

Julie Curry

The water line to our refrigerator’s ice machine ruptured while we were on a family vacation on the East Coast. ServPro was in our home less than two hours after we were notified of the water damage. They were reassuring and quickly had the situation under control so that we could continue with our vacation. Josh was an exceptional communicator and shared photos with us as he and his team mitigated the damage. We arrived back to a home that was ready for reconstruction-personal items were carefully packed; the house was dry and there were no odors; everything was accounted for; a large area rug had even been taken to their facility to be cleaned; and Josh followed up with us within 24 hours of our return. Unexpected damage to our home was traumatic and compounded by the fact that we were thousands of miles away. Josh and Company were professional, calm, attentive, reassuring, and so capable. We will be forever grateful that they were called to our home to provide their expert service. We absolutely recommend this company without reservation.

jerod goetz

These guys are awesome. My water heater ruptured on a Sunday and they came right away. The basement does not smell musty or moldy. I also had them do the repairs after everything was dried out. The quality of work done is as good as I have ever seen from a company. I had a slight billing issue but once I brought it to their attention my account was credited within minutes. Super friendly and professional with excellent customer service. Would recommend to anyone

Jan Einspahr

Very professional and friendly. They were able to bring my 30+ yr-old carpet back to brand new. They also cleaned my white couch and chair. I would definitely recommend this company to anyone who has carpet or furniture cleaning needs.