Sparklight

Category: Telecommunications service provider

Address: 8400 Westpark St, Boise, ID 83704, USA

Phone: +12083758288

Opening hours

Sunday: Closed

Monday: 9AM–1PM

Tuesday: 9AM–1PM

Wednesday: 9AM–1PM

Thursday: 10:30AM–1PM

Friday: 9AM–1PM

Saturday: Closed

Reviews

Richard English

Oct 7, 2022

The Sparklight tech arrived as scheduled, quickly made the necessary connections, plugged in the new modem/router, set it up, gave me the password, make sure it worked, and left me with a fully-operational wifi network with zero subsequent issues.

Kathy Burney

Oct 6, 2022

Jeff R and Tim S approximately 2.5 hours fixing my signal strength problem. They really had to spend a lot of time to find where all the connection and cables were...in the attic, crawl space and garage. Tim also informed me that my dryer vent in the crawl space was broken. He even took pictures of it. Poor guy was covered with lint. Jeff was running from room to room, communicating with Tim to locate the connections throughout the entire house. Jeff also made sure my computer, tablet, TV and cell phone and landline were all working . They are a great team! They were very courteous and professional. I have been with Cable One/Sparklite since they came to Boise over 30 years ago. It is because of the great customer service you provide and Tim and Jeff are stellar examples of this. Thanks guys!.... Kathy Burney

John Smith

Oct 5, 2022

Just dropped off boxes and transformers People were very nice and helpful

Harry Rhodes

Oct 4, 2022

Internet went wonky, tech support had Tom P. out here in two hours. He found the cable to my house worn out, replaced it, called in a ticket to bury it. Tested my router, I asked for and got advise on router/mesh replacements I was thinking about. Very transparent about what he was doing and I was pleased to have him work on my problem.

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Questions & Answers

I'm having Sparklight installed Monday and don't want to rent the modem what combo is everyone using?

Don Davis | Oct 9, 2020
Shelley M Vaden | Oct 9, 2020

If you don't want to rent, you have to buy that same modem that they install. It should be on their website. You will probably have to hook it up yourself

How many GBs out of 800 (my current package) does one spend to stream a looping MP3 or choise from Apple Music for about 8 hours?

Sean Lynott | Oct 9, 2020
Jose DeSousa | Oct 9, 2020

I agree with them on their assessments.

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Will you be getting nfl back soon

Elaine Wilson | Sep 9, 2022
Lee Sappington | Sep 9, 2022

I think because Thursday Night football is now streaming on Amazon it won't be back.

How can I change my modem name

John Slater | Jun 11, 2022
Jeff Rivera | Jun 11, 2022

If you rent a modem from Sparklight the instructions are on the bottom. You can also call them and they can do it remotely.

a new dvr was processed yesterday and time is showing pacific time not mountain time??? any ideas how to fix.

Harold Emel | May 12, 2022
Don Essig | May 12, 2022

Set your time zone to UTC +7. Maybe be named by city, e.g. Phoenix or Denver.

How do I get a daily program guide

Priscilla Kerr | Dec 13, 2021
Cesar Nunez | Dec 13, 2021

Online

How do I change my password and email address with sparklight?

James Collingwood | Dec 13, 2021
Luis Fonseca | Dec 13, 2021

Best bet would be to call- because changing password can be done online by simply clicking forgot password- but I dont believe that's the same for your email address.

Is there a trial run, to see if this service is better than centurylink?

Lynn .F | Dec 13, 2021
Steven Bryan | Dec 13, 2021

They give you a reduced rate for 2-3 months to try it.

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How to cancel my email with sparklight.? My children set me up with a new email address. Please cancel my name and email from your website.

Jake Maxwell | Oct 9, 2021
John Woodward | Oct 9, 2021

Ma'am, the only way is to go in personally and deal with them.

How can we exchange/replace 2015 worn-out remotes with new ones ? (Boise)

Evelyn Troxell | Oct 9, 2021
Christian Ashcraft | Oct 9, 2021

They are open monday through friday 9am to 1pm they have remotes out for exchange. They are individually wrapped. And bins for old equipment be sure to talk to the rep if your exchanging rented equipment, and wear your mask. Be safe.

How do I get a contract for my wifi

Tina Dobson | Oct 9, 2021
Howie's | Oct 9, 2021

Just get ahold of Sparklight, google Sparklight deals

I live at 6851 W. Preece Ln, Boise. My TV outlet is in the living room on the left side of my sliding door. What will it cost to move the outlet from the left side to the right side of the sliding door?

Patricia Monroe | Oct 9, 2021
G Hunt | Oct 9, 2021

If you would like a proper assessment of the cost, I would recommend calling in to customer service. They can better explain the cost, if any, and possibly schedule an appointment.

Is it true that you are dropping email?

Linda Coley | Oct 9, 2020
Joelle Launchbaugh (Jo) | Oct 9, 2020

I don't know 😕...

How do I login to router with admin password. I am trying to set up an Extender

Deb Lester | Oct 9, 2020
Joelle Launchbaugh (Jo) | Oct 9, 2020

192.168.0.1 is put in your address bar of your browser.

Do you have an nfl package?

Shannon Casper | Oct 9, 2020
Joelle Launchbaugh (Jo) | Oct 9, 2020

I don't watch much TV. My husband does, an yes he does.

WHAT DOES THE RATE GO UP TO AFTER THE 6 MONTHS?

Jay Pickens | Oct 9, 2020
G Hunt | Oct 9, 2020

You would have to ask a billing agent. It depends on the package you subscribe to (speeds)

How do I get my (Sparklight) cable remote to control on/off, channel selection and volume?

Joseph Curry | Oct 9, 2020
Brad Nolen | Oct 9, 2020

There is a remote control user guide on their web site that will walk you through pairing your TV with the remote

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how do I get my password

Dan Roland | Oct 9, 2020
Jose DeSousa | Oct 9, 2020

Have you tried calling them, because I have no idea what password you are talking about what so ever.

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Who chose the name Sparklight? I like Cable One. I don't like the name Sparklight. It doesn't fit with a cable/internet/tv service. yuck. just my opinion.

Elaine Sturm | Oct 10, 2019
Daniel Swanson | Oct 10, 2019

The new name was cohesion by a focus group who where given multiple names as options but we're not told what company the name was for. It was chosen in Portland Oregon from what I was told.

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Are others in Eagle, ID having to reboot their modem every 24-96 hours? My line has been checked twice. Modem replaced once. I’ve been told they have intermittent problems at the headend that was supposed to be fixed one or two weekends ago.

Jeffery Kelley | Oct 10, 2019
Mike Orrin | Oct 10, 2019

If you're in Eagle you can probably get Century Link DSL at 40Mbps which will be as efficient as 100Mbps from Cable 1. And, you'll have no problems with the service.

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Do any of the TV packages include CBS Sports Network. Many Boise State games are on CBSSN.

Paul Fisk | Oct 10, 2019
Harold Homeier (HomieLive) | Oct 10, 2019

Yes. Digital Channels 139 and 1139

Does Cable ONE accept LifeLink it's by the federal government where they pay for your internet?

Michelle Cooper - Ables | Oct 10, 2019
Daniel Swanson | Oct 10, 2019

I would imagine that they do. Your best bet would be to call CableOne and talk to a customer service representative about it. It would be a special case scenario so they would have to go through a special team but I would be surprised if they said no. I can't find anything about LifeLink in our policies but as a field tech I don't interact directly on a daily basis with policy

Can you get just cable one Internet without getting cable tv?

Jaimi Pedersen | Oct 10, 2018
Heidi Andrade | Oct 10, 2018

Definitely yes.

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Is there a drop box for when closed

Kimberly Maples | Oct 10, 2018
Greg Dennler | Oct 10, 2018

Yes for both bills and equipment

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I am wondering if I can change the contract status from "the starter plan" to "family plan" ?

MrsPsalm6612 | Oct 10, 2018
Brian Sabol | Oct 10, 2018

It gets automatically changed if the current data plan is exceeded.

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we have moved to North Meridian 83646. Which office will we need to go to to exchange our DVR that is not working properly??? Thanks, Elaine Sturm

Elaine Sturm | Oct 10, 2018
Patrick Erickson | Oct 10, 2018

You will have to go to the Cable One location by the mall, in Boise.

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