Regions Bank

J Torres

I walked in this afternoon to the Metairie Rd Regions Bank location to open a NEW business account. I had received a flyer in the mail. Upon entering the two tellers behind the counter were talking and did not even acknowledge my presence. There was a man in the front office on the phone. I said, "hello, I'm interested in opening a NEW small business bank account." One of the ladies said someone would be right with me and to have a seat. The gentleman in the office behind me was using his speaker phone so his conversation could be heard by EVERYONE. I stepped out to my car for a moment to grab more paper work, I told the ladies I would be right back. I also asked them if I needed the mailer they sent me for the NEW account. The teller responded, "no, we should be able to look it up." I had a HUGE binder with me and NOT ONE PERSON noticed or even asked what was in it. I retrieved the paperwork from my car and returned to the lobby. This time there was a woman at the desk on my right as I entered. I asked her if I could use the restroom She replied, "We don't have a PUBLIC restroom." She told me I would have to go across the street to Oscar's. I was about to walk out the door when I asked her if ANOTHER Regions bank location would have a PUBLIC restroom. She snarkly replied while taking her finger and slashing her throat, "THERE ARE NO PUBLIC RESTROOMS PERIOD". I said ok, well I'm not opening an account with a bank that doesn't have a restroom for me! I will NEVER go to this bank again. Please ADD a public restroom and TRain your staff on PROPER CUSTOMER SERVICE ETIQUETTE. At the minimum GREET people, Your customers. There are plenty of other Banks.

Mary Ann Moss

I have never left a negative review but I am so frustrated that I felt that I had to say something. I was locked out of my on line banking by the fraud department ( which is great if there was someone trying to hack my account). I was headed out of town so I was told to go to the local office to show my face and ID and a form would be completed and in 24-48 hours the hold would be released. That never happened. I called the branch and the manager told me that he could not find my information but he would take care of it. That never happened. I returned home and went into the branch the manager had me sign a form and I was told 24-48 hours my on line banking would work. That never happened. I called the Friday before the hurricane and was told he didn’t realize that my husband was to have signed the form as well but he never called to tell me that. He waited for me to call him. The manager emailed me the form my husband signed it and I emailed it back. Now it’s been 10 more days without access to my on line banking. The branch manager had no idea how to take care of my problem. It’s now been 3 weeks total without resolution. The branch is closed because of the storm. I would think the manager would have access to his email but I have had no response. No one in the office was very interested in helping me. Beyond frustrated.

Yvonne White

I visit this bank once a month. The personnel working at this location have always been great. Recently in the last couple of months, a new teller has started working at this location. Both times I have interacted with him, he has been RUDE! As a result of this, I will no longer visit this branch and will close the account and loan with this bank.