Address: 103 Saratoga Village Blvd, Malta, NY 12020, USA
Phone: +15188999100
Ryan Smith
Cleaning person obviously has not cleaned the box spring cover recently.. luckily no bedbugs. Fire alarm went off at 9:40pm. First bad experience at a Hilton and I practically live in them.
Stephanie Crain
Clean, stocked room. Incredible staff- friendly, helpful, attentive. Conviently located to so many sights. Breakfast is amazing! Perfect place- we are repeat customers.
Tamara Mitchell
Went there for a birthday getaway. They gave me a dirty room, I went to the front desk and asked if I can have a different room. They said it was booked up. Now I checked in at 10 pm, I didn’t check in early so I was really confused as to why there were coffee/tea stains all over the kitchen counter, the microwave had dirty hand prints and there was product residue all over the mirror and sink in the bathroom. It was evident that the room wasn’t cleaned at all. They offered someone to clean the bathroom. How they worded it was that this day was the cleaning lady’s day off but she can clean it for me, as if a favor was being done. I didn’t get this room for free, I paid for it and someone didn’t know how to do their job which isn’t my fault. Driving 3.5 hrs after work to a place like that was frustrating as hell because I ended up cleaning the room myself. And this is why I bring my own sheets and Lysol, places like this is unhygienic. Such a disappointment because I’ve been to Hilton hotels in America and international and this has to be my worst experience.
Deborah M. Ottley-Easter
Excellent staff, rooms were spacious, pet friendly, heated pool, laundry, gym. My family and I had a suite which had a full size refrigerator, microwave, dishwasher, and induction stove top upon request. 2 queen sized beds and a couch with a pull out bed. T.V.'s in both the bedroom and living room. Housekeeping staff was courteous to provide the things needed for our stay. The only disappointment was the Continental Breakfast, which was not fresh every morning.
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I've never had anything but good experiences there but the manager can address any particular issues that you had. Give them a call. I've been a long time guest to that facility I hope you get a favorable outcome.
Stacie, The pool room is maintained at 90 degrees and the pool is maintained at 82 degrees.
Very friendly
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