Dan Marc Appliance

Devin V

I called Dan Marc to repair/level a Maytag washer. The first visit consisted of the tech coming with a basic set of tools, screw driver, etc. He was unaware that he was supposed to level the machine. We worked together for a while and he eventually said "Your foot is stripped," and shoved a board under the foot to "level" it. That board wasn't thick enough and my first load of wash was walking around the room until I stopped in and wedged something else in there. Now comes the repair. I let the tech know that the machine was leaking even without being in cycle and he seemed to think this was a minor detail. He diagnosed the issue as a soap dispenser. He orders the part, and schedules a follow up. That appointment is then cancelled, and rescheduled. When the second appointment comes up, the tech is there early. He installs the unit and we say our goodbyes. I'm confident the machine is good to go. When I return from work I decide to check if there is any water but feel that what I'm doing is more a formality than a requirement. To my dismay I am met with a very familiar puddle, one that seems to persist even when the washer isn't in cycle. At this point a phone call to the company is needed and I proceed to call. When I get someone one the phone operator walks through the issue and says simply "All I can say is I'm sorry and are you available Wednesday." At this point I'm looking at a bill for several hundred dollars and almost a week taken off of work because Dan Marc only tells you the window of time they will be there the day before the come. That window is usually something like 10-1pm so going to work becomes difficult. At this point I'll have little option but to proceed and hope to God they understand that this repair is costing me much more than what they invoice says.

Tina Blackwood

Danmarc is an appliance company that’s very professional and great customer service! Technicians are very knowledgeable and caring!

Dorothy Horstmann

Keith is a very professional, courteous, experienced and pleasant technician who diagnosed and repaired very promptly the problem with my refrigerator. I highly recommend both Keith and Dan Marc Appliance!

Faraz Hyder

Avoid this company at all costs! We have been getting the runaround for a month now in getting our washing machine serviced. They keep saying the part is on backorder but won’t even provide an order number or tracking update. Did try to get us to pay cash in getting other work done in our basement but won’t service the actual work they were called for.