Community Surgical Supply

Margaret Jelcich

This place used to be bad, but now it's even worse since they were taken over by another company. I had to order new BiPAP supplies from them, it took me two days to reach the right person. I still have not gotten my order, so I have called again to find the status, and so far have spoken to nine people, all of whom transfer me to someone else who can't help me. I want to cancel my order, but there's no way to do this.

Herman S

This message is directed to you AdaptHealth as the parent company so that you are aware of the business practices of your new subsidiary Community Surgical Supply! I would not give them ONE star if it allowed me to post with NO stars. I would advise anyone in need of medical equipment to STAY CLEAR of Community Surgical Supply (CSS) at all costs! My wife Debra Silmon is currently on oxygen 24/7 as she awaits a Double Lung Transplant and our experience with the staff at (CSS) has been horrible and extremely stressful, especially for my wife in her current medical condition. After using a ventilation device from (CSS) as prescribed by her Transplant Pulmonologist for well over a year, (CSS) began Doing Business As (DBA) Ocean Breeze Infusion (OBI). Consequently, our insurance classified OBI as out of network and sent reimbursement checks directly to us as payment for the out-of-network company OBI, even though in fact they are still (CSS)! During this period my wife was hospitalized for 51 consecutive days related to her lung illness and when I arrived home nightly, OBI had begun leaving voicemails and emails demanding payment, so I called and paid them with a credit card in early August! We were then informed that the insurance co. had also paid (CSS) for the same two month period and we were due a refund from (CSS). Today is Sept. 27, 2022 and we’ve yet to receive our refund even though I have spoken to numerous (CSS) billing agents on at least eight occasions! My initial call was in late August and I spoke to an agent named Wendy who acknowledged the refund was due and asked for the full credit card number to credit the account and our card would be credited within 5 to 7 business days. Later conversations revealed (CSS) noted the call with Wendy, but the call went into the ether, and no action was taken. On each call I was told a supervisor would call me back because they could only be reached by email! In 2022, the ONLY internal communication between supervisors and subordinates is by EMAIL, extraordinary that there can be no telephone communication! On Sept. 16, 2022, a supervisor named Katrina finally returned my numerous calls four business later and informed me that she was expediting our refund by having a check cut and would have it approved and signed by close of business that day! Why not credit the credit card I initially made the payment with, this would be the most expeditious way to resolve the refund, we are not in 1970! My conversation today with a billing agent named Blake revealed he could not give me any information other than to say the refund may take 30 days to process beginning on Sept. 20, 2022! The corporate office for (CSS) in Toms River, NJ, doesn’t have any contact information, so patients are left to complain to (CSS) which is an effort in futility! As an aside, we had the device from (CSS) removed and will be using a more attentive company because we would not want this company to profit for another dime after the way we been treated and are still being treated! My wife as a member of a Lung Defect Support group has informed others in the group to not do business with a company that lacks empathy and creates more stress than they already are experiencing due to their medical conditions! I retired after more than 30 yrs in corporate finance and PE and am shocked at the lack of care and concern for the demographic that (CSS) predominantly markets to. If one of my portfolio clients were treated this way by one of my assistants, retraining or termination would be the recommended alternatives!

mike olsen

Good service, very hands on with setup giving info and answering questions. They have helped immensely with new device. Update September 2022, had a mysterious 3000 dollar charge with them and I have no idea what it could be for. Billing cant pull up my account. on top of that the monthly calls for supplies for a machine I no longer have are super annoying. I hate this company, stay away at all costs.

Prospect Park

Horrible customer service. Stay away.