Address: 14137 Rivergate Pkwy, Charlotte, NC 28273, USA
Phone: +17045839440
Sunday: 10AM–5PM
Monday: 7AM–6PM
Tuesday: 7AM–6PM
Wednesday: 7AM–6PM
Thursday: 7AM–6PM
Friday: 7AM–6PM
Saturday: 8AM–5PM
Sonya Miller
Thanks 🙏🏽 For the wonderful customer service provided by the Vet-nurse Caroline. It was the best experience ever!! My dog is “very” anxious at the Vet and Caroline went out of her way to have him wrapped up in his blanket and carrier when I picked him up. He was so calm and no barking outbursts for the first time😎 thank you!
Jessica Jenkins
They do not send records when you ask...
Mary Eloise Velasco
Very appreciative of the experience Lulu and I received here in this location! I accidentally missed my alarm and was late for the expected drop off time. Thankfully when I called, the staff was able to fit us in for the dental cleaning. During check-in, Caroline was patient with my questions and did so with a smile on her face. When Lulu was ready for pick up, Dr. Clinton reached out and provided a nice summary of the visit. She had great bedside manner (even if it was over the phone) and I felt my baby girl was taken care of. Thank you to the Banfield team.
Salena Todd
Absolutely horrible customer service via phone. Was hung up on the first time I was able to get someone on the phone, and after calling for 30+ minutes, I finally was able to get someone, just for her to not help me, stating “I have a line of customers in front of me…..” and then hung up on me.
Thanks! Your review is awaiting moderation.
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Hello Krystal, your local hospital will be the best source for this information. However, you can see some of our services and a rough cost estimate by using our pricing calculator here: https://www.banfield.com/our-hospitals/services-pricing#/pricingwidget
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including: • Vaccinations • Dental Care • Parasite Control • Nutritional Counseling • Behavioral Counseling • Comprehensive Examinations
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
Yes, call the office and give them the fax number.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.