Bean Tree Pediatric Dentistry

Holly Coleman

My two children have been Dr. Mason’s patients since they were less than a year old and we’ve had great experiences at every visit—so much so that we stayed even though they don’t take our insurance. Now that they are getting a bit older, we’ve begun considering future costs and possibly switching to an in-network pediatric dentist. I had my son’s records sent to another practice several months ago just in case, but ultimately we decided we would stay with Bean Tree because we loved them so much. A few weeks before his upcoming cleaning appointment, I received a call that the records being sent out terminated him as a patient and, since they weren’t currently taking “new patients,” his standing appointment (which I scheduled AFTER the record release) would be cancelled and we would need to seek a new provider. In their defense, this was noted on the form and I had overlooked it, but we have a wonderful history with them and my daughter was still a patient. They also waited until the appointment was almost here to tell me this… again, booked after the records were sent out (so, their mistake, not mine). While I was very confused about what I was being told, I was respectful during the phone call and, knowing that my daughter still had an appointment coming up, was hopeful to speak with Dr. Mason about it in person during her visit to hopefully clear things up and move forward with both children remaining at her practice, which I still held in high regard. The next day I got a letter in the mail that my daughter’s patient status is also terminated—and her appointment, now just over a week away, is also cancelled. I’m saddened and, once again, feel completely blindsided. The letter cites a “lack of rapport” for the termination. Therefore, I’m anticipating that Dr. Mason’s rebuttal to this review (if any) will align with what she has said to former patients who have spoken out in the past after similar experiences. So, I want to make one thing very clear before she does so. I am a very non-confrontational person by nature and viewed this as a misunderstanding, one that I wanted to discuss and move on from while maintaining our doctor/patient relationship, regardless of the outcome. In no way was I hostile toward the woman I spoke with on the phone. I did not raise my voice, use any profanity, nor was I aggressive in any way. After reaching out to several friends, I learned that this is a somewhat common occurrence for her (former) patients for various reasons, so I’m surprised there aren’t more reviews that mention it. And, while I guess it’s good to know that it’s not just us, I still can’t wrap my mind around it. Anyway, that’s why I felt the need to share this with others who may be searching for a pediatric dentist for their own kids. Please proceed with caution if you are considering Bean Tree Pediatrics and, if you do go with them, make sure you have a backup in mind.

Christine Brown

We Love Bean Tree Dentistry and Dr. Mason! She is so kind and responsive to my kids' specific needs. She takes her time to explain each and every procedure and helps the kids feel at ease. She gets to know them on a personal level. When my little boy who was into Star Wars needed a cap for one of his teeth, she gave him a "Star Wars Tooth" and he thought it was the greatest thing ever. I cannot recommend this office enough - they are knowledgeable, patient, and perfect for children's dental needs. I only wish they took adults as patients! :)

Denise Chisholm

I didn't get the chance to visit this office because they don't accept my insurances. However, I felt the need to leave a review because of the timely manner I got a response to my email & the additional information I received on a few dental offices that may accept my insurances. I've reach out to a few practices & had not received a response.That could be due to Covid & places not still open for business. However, thank y😁u so much Miss Bre for being helpful & I truly appreciated!

Diego Orande

We took our boy here for his first appointment and everyone made him feel at ease. All his subsequent appointments have been great. He doesn’t know that the dentist is supposed to be a scary place which is a credit to them. Would highly recommend.