New York City Pizza

Category: Pizza restaurant in Hilton Head Island, South Carolina

Address: 81 Pope Ave A, Hilton Head Island, SC 29928, USA

Phone: +18438422227

Opening hours

Sunday: 11AM–9PM

Monday: 11AM–9PM

Tuesday: 11AM–9PM

Wednesday: 11AM–9PM

Thursday: 11AM–9PM

Friday: 11AM–10PM

Saturday: 11AM–10PM

Reviews

Lila Arnold

Feb 9, 2022

I ordered a large veggie pizza to go. It was ready on time. Looked and smelled great. Once home however, we tried picking up slices and it was soggy and the crust fell apart like wet bread. We were really disappointed because we wanted something better than one might get at a typical pizza chain. Paid way too much for a pizza that had to be thrown out.

Stephen Tuohy

Jan 8, 2022

It's good and a really nice drink selection. Ask for extra crispy, the NYC style was a little soggy in the middle. I would definitely come back. Our server and probably day manager was Jamese and she is a dynamic young person. Great customer service skills coupled with a wonderful personality. If she wasn't waiting on customers she was cleaning something. Great sense of urgency. The pizza was 3 stars but she's worth 5 stars. I split the difference

N S Prasad

Jul 25, 2021

New York City Pizza Hilton Head Island Good variety of options. Bar on site Good amount of space for dine in. Close to Coligny Beach. Located right beside Courtyard Marriott. Can be expensive. Be ready to sit and wait or wait for longer than the estimated time. Appeared like short staffed for the demand

Josh Tovar

Jul 9, 2021

Late arrival for dinner after a long day at the beach. Our goal was Cajun yet a long line outside of restaurant led us to feed the monkies pizza which was three minutes from Cajun place. As you enter the parking lot, you can view the place was slow and that was good since the three Gremlins were HANGRY. The group entered and we were led to a small table by the hostess. I saw the empty booths and asked to be moved to the back. When I did this, the young hostess looked at me like I had stepped on her cat. I was pondering did I read a lot into her vexed look? Naw it's slow, approximately six tables with three servers so it's a slow evening. She sat us down and quickly departed to care for her injured cat. We waited...we waited..we took a nap and ten minutes later the server arrived to take order. We asked for our drinks and just placed order for two pies and Calzone since it was late and the monkies wanted to eat the napkins. After the order was placed, our server never returned until the first pie arrived 30 minutes later. He brought the order at different times and by 35 minutes we were ready to eat. At that moment I explained to young man we had been ignored 10 minutes and meal thirty five minutes later. He made excuses that he had the table added and the pies took a while. There was a slight confrontation but he didn't take ownership of a lack of customer service. During the wait, my wife confirmed the vexed look by the hostess. The server continued to stay away after our talk, eventhough the restaurant was practically empty. We noticed a man in shorts speaking with clients and we inferred it was management but instead of addressing the sole customers, he chilled watching TV. I'm glad Bar Rescues Jon Taffer wasn't there to see the failure of management and customer service. Well the calzone was large and plain flavor. The dipping sauce was generic tasting. The monkies loves the large pepperoni pizza and most of large pie. The meat lovers was ok average taste. The server and I had final words and I explained to him that the hostess and his failure to attend us and him not visiting our table for 30 minutes was a ripple effect of bad customer service. I explained he needed to visit a table like ours with updates, etc. As we left and paid $71, the place was empty as was our feeling as customers. For THAT price, Taffer better come in and evaluate management who trains servers and hostess. I don't recommend this place.

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Questions & Answers

Do they deliver?

Debbie Canaan | Apr 25, 2020
Gerardo Quinones | Apr 26, 2020

Yes, they do.

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Why don't you all put your menu on the internet so we can order off your menu

Harvey Berry | Apr 26, 2018
Al Rhiel | Apr 27, 2018

It's online, Google it. I did it from 100 miles away.

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