Furniture Gallery

Mark Higgins

My wife and I went in to potentially purchase another couch. In the past we have purchased an entire living room set & two separate recliners from Broadway Furniture. We have always been happy with the customer service and the products. Today was an entirely different experience. We located a small couch that would work for our family room and went to speak with a salesman about it. We made sure to find the sales person who had first said hello to us when we entered the store as a courtesy to him. (although I have no idea if they are paid commission or not) He answered our questions in a polite but less than friendly manner. After we had discussed it, we decided to make the purchase. My wife asked if there was any discount available on the item and we were told no. This was not a problem for us and we told him we would take it. I asked him about having it delivered and he told us it would be a $110 delivery fee. I inquired if he could do anything to lower the delivery fee and he asked where we lived. We told him we were right in Bangor (we live less than 2 miles from the store but he never asked specifically where in Bangor we lived). His response was curt to say the least. His reply to us was "No, gas is expensive". At that point I had had enough and told him we were going to pass on it. His reply was "ok" and he walked off. Had this gentleman taken the time to show any kind of empathy in explaining he couldn't do anything, or shown any interest in offering even a token discount of $10 we would have made our 3rd purchase from the store and continued to sing their praises. It was very disappointing to say the least. Uodate: I have lowered my rating to 1 star for them failing to respond to my review.

Carole Starling

Love going here. Prices cannot be beat. Didn't find what I was looking for today sadly. But will always continue to do business with them.

Darlene Steeves

Great quality furniture for the price. We purchased 2 console loveseats for $799 each. Love them!! So comfortable and attractive

Vicki Fairall

Great selection at very reasonable prices. Friendly staff that make themselves available without being pushy. Easy and friendly checkout experience. I would have given 5 stars except for the fact that I am having to wait 3 weeks for my couch to be delivered and I'm only 25 miles away. I still gave 4 stars because I wonder if the lengthy delivery time is due to staff shortage. Definitely worth shopping here. Just be prepared for a possible wait on delivery.