Wavecrest Optical Shop

Deborah B

I wish I would have read the Reviews before I came here. I was treated in a very “Unprofessional” manner. My first time coming here, and it was very disappointing. The Eye shop is very small, hardly anyone was wearing a Mask, including the Eye Doctor and some of the Staff is rude. They would not let you use the “Bathroom.” I had to wash my hands on a makeshift sink on the Wall. The Eye Doctor is a bit sarcastic, and seems to not know much about anything when I asked him about my vision, stating “I would have had to bring my old eyeglasses in for him to see my prescription, “ nevertheless he examined my eyes. I told him I could call my other Eye Doctor to get it to him whom was very Professional. He claimed that was not “legal” to do. I have worked in the “Medical” field previously, around all types of Departments and Doctors. This place seems to discriminate against people who have “Medicaid “ insurance, and is very “Unfair” in which the manner they treat you. They don’t know peoples circumstances. The glasses I was shown for my insurance were all broken up and the Lens were all scratched up. They seemed to not even care about the Glasses they show people who have “Medicaid.” On top of that the Eye Doctor said that when I receive my glasses I might get a headache due to the prescription, which I never heard of before. Also that it would take 3 weeks for me to receive my glasses. I NEVER had to wait that long for my Eyeglasses from my other Eye Doctor. I had no other glasses to wear due to my old ones being broken. The only reason I came here was due to my old Eye Doctor was not accepting my particular insurance anymore. I advise anyone who has “Medicaid” insurance not to come to this place.

Janette Vazquez

Had the best experience today. Crystal was so kind and it was a pleasure to be helped by her.

Chase Johnson

Not a single staff member says anything to you when you walk in, no matter how long you’ve been waiting. No directions, no greeting, nothing. They’ll just look at you. Has happened multiple times. If you call, it won’t be too much better. Didn’t even bother going any further. If customer service is that bad in the beginning, I can only imagine how much worse things would get. Do yourself a favor and skip this place.

Cha Thomp

Messed up my glasses multiple times. One lense have transitions and the other lense does not. Don’t go there.