Best Western Storrs

Category: Hotel

Address: 123 Storrs Rd, Mansfield Center, CT 06250, USA

Phone: +18604238451

Reviews

Bethany Morrow

Oct 17, 2019

This is place is fine if you just need a place to crash for a night or two. It's clean, basic, but fulfills most needs. My partner and I ended up having to stay here on two separate occasions, first one was fine. Nothing special, we forgot toothbrushes so I walked down to the front desk to grab a couple and of course they didn't have any. Which happens. Second time they charged $150 for damages that didn't occur, and didn't even bother telling me that they were going to charge for it. If they are going to charge me, they need to actually give me a call or email or something saying "hey here are the damages this is what you are paying for". But they couldn't bother. If you stay here, take pictures when you first walk in the door and when you leave the hotel room, that way you don't end up paying more for a subpar experience.

Stacy Iachetta-Gardella

Apr 1, 2019

For the price. This economy room was amazingly clean. Staff friendly and helpful. Breakfast was satisfying (pancakes, eggs, bacon, yogart, etc...) 24 hour coffee/tea and juices. The bed a little uncomfortable. But I would take a clean room anyday over a comfy bed.

Donna Stephens

Dec 4, 2018

Great place to stay. Very comfortable, clean room with all the amenities. Nice breakfast included with the room, with all sorts of food to choose from. Every staff member I came in contact with was friendly and very helpful. Could not ask for a better hotel experience.

Tomas Sr.

Jun 23, 2018

Front desk gentleman was friendly and courteous. They have a decent breakfast buffet and keep it well stocked. We found the coffee very good. Room service kept the room clean with towels and hair products, but we never saw a bar of soap in our 3 night stay. If you stay, get a room on an upper floor and away from the door exits. Slightly noisy. We were on the first floor and whoever was staying above us was either doing gymnastics or in a marching band.

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Questions & Answers

We had an issue with the shower not working when we stayed on 10/27-10/28. I responded to the email sent by corporate and I emailed a few weeks later but I have not heard back. We were not able to shower and were not offered any alternatives.

Nancy Lauber | Apr 24, 2019
Best Western Storrs (Owner) | Apr 25, 2019

Hello Nancy, I apologize for what you encountered during your October visit with us. I apologize that the shower was being a little difficult. I have added bonus points to your account. I will mail you a copy of this transaction for your records. I am sorry for the delay in this response. We are looking forward to serving you again when you are in the area and I will make sure you have a much better visit. Have a great day. Stay safe. Merry Christmas to you and your family. Respectfully, Jenilu Manager 'Stay with people who care'

Read More

Do you allow dogs??

Nancy Miner | Apr 24, 2018
Nancy Galarza | Apr 25, 2018

I think so..

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