Jovia Financial Credit Union

Category: Bank in Westbury, New York

Address: 1000 Corporate Dr, Westbury, NY 11590, USA

Phone: +15165610030

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–2PM

Reviews

Linda Cowdrick

Sep 21, 2022

The worst bank ever. The electronic payment system is awful. Payments are deducted from your account and they NEVER go to the correct payee. There are no records of electronic transfer & there are no check numbers for electronic payments and absolutely no way to track that payments were made. Use an other bank for your savings, checking & electronic transfers as this one can not be trusted!

Prescila Leong

Sep 19, 2022

I just want to give Albert a shout out of your Franklin Square branch. Everytime I go to the branch he smiles at everyone and he looks so professional and most of all he knows his job well. You need more employees like him. Thank you

Edward Perciballi

Sep 14, 2022

The only saving grace, as others have said, is that customer service is very kind and they at least try to be helpful (main reason I bumped up to 2). If you are going for any loan product, the communication is nonexistent. You have to do the leg work and will constantly have to use up precious time to get any updates whatsoever. Incredibly aggravating. I would suggest weighing alternative options.

Brandi Brown

Aug 9, 2022

*Update/correction…I still can’t say that I’ve been as happy as I was over the past 1 1/2 years with the service I’ve received in the past, but after my one star review, Ms. Gail called me and worked very hard to resolve my issues. I appreciate the effort and going above and beyond to simply be nice and help. I actually made a mistake and did not see a response to my email via the app which she helped me to navigate. She didn’t have to give a personal call and she did! This is the point of being a part of a credit union. I still feel that when I’ve been in town the service hasn’t been a great as it was 5 years ago and the last call I had was upsetting. Still, there is something to be said for trying to make a rectification and that was done. It is only right that I adjust my review after this encounter with Ms. Gail. Maybe HR should use her as an example for customer service training. I keep this account open because my family has banked here for decades and it’s easy for us. So I will not be closing my account because this response has reassured me that simply using PayPal isn’t a better option if we can have this level of service from reps like Ms. Gail. Horrible Customer Service! DO NOT open an account here! They might as well fire everyone there and just use computers because these are the laziest and most unhelpful attendants I’ve ever encountered. Plus the entire time you’re on the phone they tell you to go online and do everything. I clearly called to speak with a human being! Not sure if this is because of the Change from NEFCU but Jovia is horrific. Also watch your account because you will find small fees and money extracted where it shouldn’t have been. Jovia should be ashamed of itself. I’ve had my account with NEFCU since 1999 and I’m disgusted by this Jovia take over. DO NOT start a new account here. I’ll be closing mine!

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Questions & Answers

How do I get to the page to fill out a fraud report

Christopher Tomlinson | Oct 7, 2019
alric naar | Oct 6, 2021

Show me a fraud report form

How does one go about talking to a customer service rep? Today is 11/16/2019 and I was on hold for 10 minutes. I waited a half an hour and tried again. I have now been on hold for 13 minutes. Does Jovia have any customer service people?

Jack Burke | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hi, Jack. We're sorry you experienced higher than usual call volumes on 11/16. Our Member Care Team reached out today and left you a message. Please give us a call back when you get a chance so we can make sure your issue is resolved.

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Hhow do I order new checks?

Carol Bedford | Oct 7, 2018
Dan Cinelli | Oct 7, 2019

Call up neartest bank after Googling information

How long does it take to get an approval when you apply for their credit card?

A Google User | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hi. The turnaround is one business day for the decision. If approved, the credit cards are received by members within 7-10 days. Have a great day.

How can a can you provide financial assistance to access your credit

wasiu Hammed | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hello Wasiu, We provide a wide range of services for personal and business accounts. You can access your credit score right in your account online as well as on our mobile banking app.

Why is Federal Credit Union no longer in your name? Jovia Financial Credit Union - Instead of Jovia Financial FEDERAL Credit Union?

Dennis Dorman | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hi Dennis, We are still a Federal Credit Union governed by the National Credit Union Administration.

how do I change my address online instead of going into branch or do I need to do this face to face

jill myerson | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hi, Jill. You can update your address by calling 1-855-568-4248 or directly at your branch.

how do I change my address

jill myerson | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hi, Jill. You can update your address by calling 1-855-568-4248 or directly at your branch.

I need to open an account

America Boquin | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hello, you can open an account online at the following link or visit any of our branches » https://www.joviafinancial.com/personal-banking/spend-save/savings

ihavecheckswiththenefcunameonthem,nowthatmy checkingaccountisjoviacanistillusethecjhecksipaidforwiththenefcuonthem

kay bensen | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hi Kay, You can continue to use your supply of NEFCU checks. You will receive new Jovia checks once you are ready to re-order!

What is a Jovia member number?

??????????? | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

Hello, your Jovia member number is a unique number that identifies you within the credit union and should be kept private since it can be used to access your accounts. You can find this number within online banking or by stopping in at a branch. If you have any other questions feel free to give us a call at 516-561-0030.

Can someone please answer the phone!!!!

Wendy Cisco | Oct 6, 2020
Jovia Financial Credit Union | Oct 6, 2020

We're sorry for the less than positive experience getting in touch with us over the phone. Can you please fill out this form with your contact information and we will make sure a Member Care Representative gets in touch with you? » https://www.joviafinancial.com/contact-us We look forward to speaking with you. Thank you.

Where are the no fee atm's near Union Ave in Westbury? I can't find any mention on the website.

Bernadine Peterson | Oct 7, 2019
Jovia Financial Credit Union | Oct 7, 2019

Hi, Bernadine! The closest ATM to Union Avenue in Westbury is located at All Seasons Taxi at 333 Union Ave, Westbury. You can also visit our locations page to search for the most convenient ATM’s in your area. https://www.mynefcu.org/locations

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Do branches have Coin exchange?

Rich Bentley | Oct 7, 2018
Jovia Financial Credit Union | Oct 7, 2018

Hi Rich! There is a coin machine located at all NEFCU branch locations. You must be a member of the Credit Union in order to redeem coin (Non-members are not permitted to use the machine).

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