Mount Sinai West Emergency Room

Allison P

The most incompetent medical care I’ve ever received. I thought I was going to die — DO NOT GO HERE UNLESS YOU HAVE SOMEONE WHO CAN ADVOCATE FOR YOU AND STAY WITH YOU THE ENTIRE TIME. They didn’t even look at me or give me a room until I texted my partner to come to the hospital because they had dumped me on a bed in a hallway for several hours and I was starting to fear that I would die and nobody would notice, they went through the motions for a few hours until they could convince my partner to leave, and then they resumed being incompetent. I lost a lot of blood and they didn’t even give me IV saline, begged several employees to at least give me a cup of water and they refused because it wasn’t their job (during the few hours my partner was there they told him if I wanted water he had to go get it from a vending machine, but a security guard refused to let him leave the floor to get to the vending machine and they continued to refuse me tap water — by the time I was discharged my lips were cracked from dehydration), I was so weak from blood loss and dehydration I couldn’t sit up, they told me they needed to do another blood test a few hours in because they were worried I might need a transfusion and then never did followup test and refused to do it when I asked about it later, I spent hours crying for help and debated trying to roll and drop 4 feet into the hard floor and crawl for help but I didn’t think I would be able to do it without badly hurting myself. Two doctors and an ultrasound technician misdiagnosed me several times (yes, the technician gave me a diagnosis and it was wildly false) and gaslighted me insisting I was fine but also bleeding internally and they weren’t sure why but they didn’t think it was a medical concern and treated me like I was overreacting until they finally called in a referral like 6-8 hours in; the referral told me the opposite of everything they’d said before, confirmed everything I had been saying was wrong, and were very insistent I not leave without receiving a surgical procedure. I was so weak I was having difficulty seeing and could barely read the consent form, but I explicitly confirmed the person who was supposed to doing it was the supervising doctor (and was the only name in the consent form) and made it clear that was the only one I was comfortable with; instead the person who did the surgical procedure was the person who had had me sign the consent form, and I had NOT wanted them to do it because they were a resident who gave extremely painful ultrasounds and I did not trust them to do the procedure. They did the procedure without anesthetic and without the pain medication they had promised when getting me to consent to let them doing it even though I was crying and begging them to stop, it was so painful I could barely string words together beyond “ow” and “please stop” but I did at one point manage to articulate “this is not adequate pain management”. They abandoned me for hours, claimed they ordered meds and tests that they never did, etc. Finally the morning shift came and somebody actually checked on me and actually seemed concerned for my welfare; they gave me water, a saline drip, and the pain medication I’d been promised several hours before (which 2 night shift doctors and a nurse had lied about being ordered). It was also really dirty, and when I was finally given enough fluids for my vision to stop being dim and gray and be able to stand up, I stepped down from the exam table I’d been abandoned on into a puddle of my own blood. I could barely walk for the next five days after being a patient here, even though normal recovery for what they did should have been around a day. They also were adamant that I needed a followup and promised they would make me an appointment but never did. This is the worst emergency room I’ve ever been to in my life, and to top it off they’ve totally botched the billing. I wouldn’t wish this experience in anyone.

V. B.

I visited this ER 4 times in past years. The quick summery is. twice bad and twice good experiences. 1, My husband was not feeling well so I took him to the ER. We waited one hour but no one came so we left and received $1200 bill. It was a terrible experience. (2017 Summer) 2, I took my infant to the ER. Drs and nurses were keep asking and suggesting if we were abusing our baby...(crazy) if they believed so, it could turned out a nightmare but after these uncomfortable questions, we got medical opinions we needed. (2020 summer) 3, I took my toddler. We got a good medical attentions and everything was kind and helpful. A quick check in and out. (2021Winter) 4, I went myself, it was a quick checkin/out. I had a good medical attention and cares. (2021 Summer)

Albert Meisler

The worst medical care in the world! avoid this place. We spent 6 hours to be treated for a bleeding emergency! bad attention. nurses were twerking instead of attending to patients.

Gianfranco D'Ambrosio

waste of precious time! after an emergency visit we were waiting for some important exam results. they said for days that those were not ready and they would have called us... but then we finally discovered the sample was thrown away and nobody told us! after 5 days we got nothing. now my baby has an infection and is in an italian hospital