Holiday Inn Express & Suites Charleston-Southridge

Corey Dornon

Check in was easy but went downhill drastically from there. Online the price was listed at $109/night but was $140 @ check in. Once in our room my girls got swimsuits on and we headed to the pool which was closed. This was a surprise to us. We went back to our room then we noticed the paint on the bathroom ceiling was peeling and the bath fan & light didnt work. Ok not a huge deal we just wanted to sleep. We headed to bed and the toilet kept running to the point I got up and shut the supply line valve off to make it stop. At 3:00am the CO alarm started chirping but did quit by 4:30am. It also looks like something is smeared on the headboard. We noticed this in the morning. I've stayed in $60 motels in WV that had much higher standards. Here's hoping the breakfast makes up for the disappointment.

Jill Messing

The employees were extremely nice and did what they could about a problem with our room. The manager did give us a discount on our room. However, the facility itself needs extreme updating. Our room had a missing panel over the showerhead so there were exposed pipes and we didn't feel comfortable showering (so we didn't). The sheets were clean, but the carpet was filthy. In the morning at breakfast, the only employee we saw was trying to keep breakfast stocked and attend to the front desk. It didn't go well. There was a significant leak by the front desk with open ceiling panels, towels on the floor, and a bucket to catch the water. The walls between the rooms were quite thin and we could hear our neighbors well into the night. We are appreciative of the nice employees and the discount from the manager, but we will not be returning nor recommending this location.

Kelly Ciampaglio

My family and I stayed at Holiday Inn and Suites WV Southridge on June 24th. The employee at check-in was polite and professional. The room was clean. Past that, we couldn't be more disappointed with our stay. The card reader was not working so all rooms were open door until claimed, then if we left our room, we'd need to call an employee to come up and let us back in with a master key or a tool. We did not have toilet paper. We did not have bedding for the sleep sofa. We called the desk twice and waited for almost 2 hours. Finally, I went to the desk in my pajamas at 9:45pm, after my son had fallen asleep on the sofa bed without a blanket. It appeared that only 2 men were running the whole hotel. I heard a handful of other disgruntled visitors while I was in the elevator and lobby. Apparently the hotel was under new management as of May. I assure you, it's not going well. The front sliding doors at the main entrance are not working. The pool was out of order. The front desk countertop is cracked. The employees are not dressed professionally. Two of them look like homeless vagabonds just floating around the property, with shifty looks in their eyes. There were dead bugs in the lobby this morning. The overall anesthetic is dated and dingy. Nothing about this stay felt pleasant, comfortable or safe. We are loyal IHG members and frequent travelers. This was the worst hotel experience of my life.

lostmyclothes

I stayed at this location on my way home from Raleigh. I have had the privilege of traveling all over the world for business. I have never met a nicer hotel staff in all my travels! The front desk personnel and cleaning person were incredibly personable and friendly! That team could definitely teach a course in customer service! Thank you for the excellent service!