Waterfy Me

VS 2013

I could NEVER speak with anyone directly to express my concerns. Tried calling NO LUCK, tried live text, OF COURSE NOT. My water was delivered but I never received an account, where I can change delivery days and change payment info but they can send me an email about my payment declined.....very disappointed customer.

Josh Cain

We are having nothing but trouble with Waterfy Me. The most recent issue we've had is they randomly delivered on the wrong day (5 days early) while we were away on holiday. We were delivered fewer bottles than we were charged for, they were left blocking a shared hallway for those 5 days, and we are now left with an apartment full of empty bottles as they obviously didn't pick those up. When we complained, we were told we would be charged $15 for them to fix their error. Sadly, this is par for the course with them. They are incredibly disorganized and their customer service is rubbish. Edit: Upon reading the above review, Waterfy Me cancelled our service completely. They now want us to return a load of bottles of water we have already purchased, and a cooler which we have four weeks of rent left on, which is basically theft. Everything I said above is true, so they have no grounds for retaliation. It seems they would rather lash out than try to fix their issues, which is incredibly unprofessional. They have also made numerous errors over the time they have been delivering to us. We have received the wrong number of bottles. We have received them on the wrong day. They can not work with you to reschedule around you being away without a lot of hassle. This last issue just the latest annoyance. They were not, and have never been, great.

Nubia MEDRANO-RIVERA

This company is extremely professional. Customer service agents are always pleasant and the driver's as well. Price for the water is better than other competitor's and they are a local company which helps much.

Hilary

I've been trying for weeks to speak with their office. I've called and left voicemails and sent messages. I was interested in becoming a new customer. Perhaps they have too many customers now, but if they treat potential new customers this way, I'm not interested in paying them. There are many other competitors with similar products and pricing.