GBMC at Hunt Valley - Primary Care

Sean Oliver

This office has gone down hill since Dr. Gorman left. What's worse is the office staff I spoke with took "notes" on MyChart that weren't true. I tested positive for COVID at 5amthis morning. I called to see if I could speak to someone about filling a prescription of Paxlovid to try to shorten my symptoms, which are awful by the way. I was told there was nothing available until tomorrow. Really,not even 5 minutes to send in a scrpt? Obviously, they have too many patients and their care is minimal at best. I am looking for a new provider because of my last 2 interactions.

Greg Wall

I have called 5 times now about being billed for a free annual physical billing does not pick up the phone and no one from the office gets back to me and now I get emails saying my bill is over due? It was a free annual physical please atlesst follow up.

Jeni HM

My experience with this practice has really gone from OK to terrible. I am a healthy individual and keep regular appointments. Last month, I experienced a severe and acute neuropathy which quick left me unable to dress myself, drive, or walk properly. I called the office when the symptoms began and started to worsen quickly. They could not see me for over a week but told me to call if things worsened. I did, but they could not see me sooner. I asked for a neurology referral and would not get one. Urgent care did not have the resources or knowledge to deal with my symptoms. When I was finally seen, I could barely lift my arms, could not drive, and knew something serious was going on. The doctor who saw me barely did an exam, and sent me home on prednisone. The words spoken to me were, “neurology will not help you.” Two days later I could not move my body in bed. I had my husband take me to the ER. A NEUROLOGIST was in the room within 25min. I was diagnosed with Guillan-Barre syndrome. The key to a good prognosis with this disease is early detection. My level of body paralysis was worse upon hospital admission and I was almost out of the window for the first-line treatment due to delays with this practice not recognizing a serious condition. This borders on negligence. I spent one month in a hospital. The final straw for me was follow-up after discharge. I am still handicapped and cannot drive. The practice calls me THREE HOURS before my 1:30pm appointment to tell me it’s during the physician’s lunch break, and could I instead come in at another time that day. Ridiculous. My husband arranged his work schedule to drive me. And this is inconveniencing the physician on her lunch. I am at my level of handicap due to their inability to recognize this serious condition at an earlier time. I will be changing practices.

Sarah Campbell

I have been sick since Friday. Called the office on Friday to be seen by a provider, they had nothing. I was then instructed to contact Padonia GBMC, they had nothing either. I contacted GBMC Hunt valley Monday morning 10:50am as I am still very sick. They did offer me a video visit at 1pm, however, I requested to have a in office visit so someone can fully evaluate my symptoms(sore throat, coughing). The office informed me they could do an office visit and they would call me right back to verify. At 12.20pm I contacted the office to confirm my visit was in person, since I never heard back and I am 30 min away. They informed me that my visit was in fact a video visit. They told me they were too busy to give me a call back. I would also like to add I tested for COVID and it’s negative (the office knew that.) The person I spoke to was very rude and unhelpful. Did not listen to my concerns at all. I understand if there are certain precautions that need to be taken BUT you need to inform your patient of those protocols that are in place. As a patient of this practice for many years, I am very disappointed how this situation was handled. I LOVE the providers at this office but some of the front desk staff need to be more compassionate and caring. Take the time to explain your protocols so the patient can understand and not just feel that they’ve been ignored and brushed off. I understand you may be very busy and short staffed but please do not take your frustrations out on a patient