Staples

Benjamin Howard

Have gone here before and experiences have been neutral. However, recently bought a desk chair and since life is really busy right now I paid for them to put it together. The manager assured me it would be put together in 24 hours and also weirdly pressured me to buy chair insurance, which I declined. I came back more than 24 hours later and the chair was not put together. I spoke to the manager and he assured me it would be done by the end of his shift that day. I came back two days laters and it was still not assembled. HUGE waste of time and two different managers who did not keep their word. Ultimately got a sorry we're not sorry response.

Chris Hall

Currently have been on hold with this staples for over an hour just trying to figure out the status of a print order i had placed this morning. 2 people have picked up and said they'd find out "right away" for me followed by 20+ minutes of being on hold with no answer. I don't understand how hard it is to figure this information out. I could have driven there and back twice now. Frustrated and disappointed by the blatant lack of customer service. Honestly just staying on hold for the amusement of seeing how long this is actually going to take at this point. Sitting at 58 minutes after my first 20 minute call, I got hung up on.

RayOf Sunshine

Let me start by saying that I’ve been a customer of Staples for at least 5 years, and I have never had any issues with the company up until recently when I went there to purchase flyers for my business. I ordered flyers on July 29, 2022 and as of today I still do not have flyers due to Staples inability to create my flyers correctly. The flyers have been reprinted on three different occasions due to several issues that were of no fault of my own such as, the QR code being cropped from the first set of flyers, then the second set of flyers were missing some of the prices, and lastly the QR did not scan at all on the last set of flyers. I am unhappy with this situation because this all could have been avoided if the employees were trained properly. Upon ordering the first set of flyers I noticed Brittney had cropped my QR code and I asked if that was going to cause any disruptions to my flyer and she assured me that it wouldn’t, however it did cause an issue because the QR did not work. I spoke with Val the store manager on 8/30/2022 regarding this issue and it felt as is she could care less about my concerns. She was a little argumentative and spoke in a condescending tone via phone while trying to explain that the QR codes didn’t work with certain phones, which wasn’t true because the QR code on the second set of flyers actually scanned. I explained everything to her and she stated for me to bring the flyers back, which was not an issue at all but I felt as though that she was trying to accuse me of attempting to scam the company. Not once did she apologize for her staff’s mishap, which I felt was inconsiderate and unprofessional. I returned all of the flyers on 9/2/2022 and received a full refund, which I am happy about. However, I am not happy about the treatment that I received at this location and will no longer be shopping at Staples for my business or personal necessities. I think that both the store manager and the staff could use some professional development, otherwise the company is going to keep Losing valuable customers.

Bishop

Left me on hold for 40 min.