KeyBank

Category: Bank

Address: 2050 Western Ave, Guilderland, NY 12084, USA

Phone: +15182185333

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–5PM

Saturday: 9AM–12PM

Reviews

Gregory Reinhart

Feb 2, 2022

Drive through is narrow!!! This location has always been good to me. Small or no waits and friendly and knowledgeable staff. The location is in an easily accessible and convenient location. The drive in is narrow, but if you fold in your mirrors you are able to get an 250 or 2500 series truck in it.

John Ellsbury

Nov 14, 2019

The best in professional financial advice, Excellent customer attention. Kudos to this location.

Quang Huy Truong

Jul 25, 2019

There’re two experiences that make me disappointed with the bank and this branch. Firstly, when I open the account, the agent made me come back with my wife to sign in person for the secondary card, which never came to her, and which I can order on the phone with other banks. Secondly, when I relocated and had to closed the bank, the agent on the phone was pretty sure that the check for the balance left will be sent to me in 5-7 business days. After 2 weeks, I called again and another agents said 5-7 days is the time to close the account, for the check, it will take 15 more business days(!!!) Lesson learned.

Bdk Bdk

Jul 2, 2019

Poor customer service, long wait time. Had to wait for more than 25 mins to get one simple paper notarized just to be told "if you don't want to wait any longer, come back another day!" The Indian-appearing teller was very rude, not helpful. Had to leave and go to next door BSNB bank where had my paper notarized in less than 2 minutes!

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Questions & Answers

When I receive a new ATM card to replace an old one do I continue to use the same PIN number in the ATM or do I have to setup a new PIN to use the ATM

JazzVocalFan | Jan 9, 2022
KeyBank | Jan 9, 2022

Hello, When you activate your new card you will be asked to set up a PIN, at that time you can choose whatever you'd like. Hope this helps!! ^LH

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What is the bank's IBAN number? Are the Routing-ACH and Routing -WIRE numbers the same? Thanks.

Jim . Hargett | Oct 6, 2021
KeyBank | Oct 6, 2021

Good Morning Jim, thank you for reaching out. IBAN numbers are used for international wire transfers. Depending on the type of account you have there may be additional costs involved. We highly recommend to reach out to your branch directly prior to receiving any type of wires. As far as domestic ACH and Wire routing numbers are concerned: You can find a list here: https://www.key.com/personal/customer-support/locate-routing-number.jsp Thanks and have a great day!^CH

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