SECU ATM

Dustin Fields

Spent 7 minutes 30 seconds to attempt to pay my mortgage, using the automated system, just to be sent to a representative - who was unavailable and has to call me later. Terrible. I’m trying to give you my money... Am I asking for too much?

N R

This is not an institution with which you want to get involved. Horribly dysfunctional, the high level of employee dissatisfaction and incompetence bleeds through in the way customers are treated. Simple tasks such as opening up accounts online can go horribly awry for no apparent reason. Obtaining a comprehensible resolution is next to impossible if you have a day job to attend to. Employees are less than helpful and generally have no conception of what they are talking about. Managers and supervisors act imperiously on those rare occasions when they deign to make themselves available to customers. Loan processors are unmotivated and lethargic. Underwriters and back office personnel are inadequately trained and employee turnover rate is high. All of the above contributes to an overall environment that is hostile to getting business done in a timely fashion. The recent changes in the executive office seem to have accomplished little. The establishment of S3, a subordinate company to handle customer contact as well as certain back-office tasks, has only resulted in more impersonalized service and has further contributed to employee and customer dissatisfaction. The net result is a chaos the likes of which I have rarely experienced in a corporate environment. I suffered great personal inconvenience, having to submit the same documents numerous times in different formats because the low-level employees with whom I was forced to interact could not be importuned to properly keep track of my email submissions. If you disregard this advice, you will have only yourself to blame. There is no shortage of credit unions, and the public would be well served if the marketplace contained one less.

Des H

I would give 0 stars if I could , worst customer service, and bank, will be canceling accounts and switching bank. (BEAWARE) Do not bank here. All they care about is money.

Tanasha Dixon

Backwards technology. App sucks, ATMs won’t accept cash deposit. Call the 800 number and go into endless, circles of non-human prompts.