Schumacher Cargo Logistics

Isabelle Homagold

We booked our removal with a U.K. company that is working with Schumacher cargo logistics in the US, and all trouble comes from Schumacher. We moved from London to New York and were told that the maximum the sea shipment option would take is 11 weeks (and it's usually done within 6-9 weeks even with Corona being around). It's been 14 weeks now and it seems to take another 2 weeks until we receive our shipment. In addition to the delays, we were given a quote and were told that unless more boxes are added, or we need our goods to be stored anywhere, or the delivery is above the first floor everything was covered. That was also a lie, we have received the second bill by now with things like "lift costs" and "COI costs" which is just ridiculous. We also had to pay for the delay of our shipment?? The person we are communicating with is not responsive at all, they ignored some emails even after the 3rd follow up. Only once I included higher management I got an answer. This is such a tedious and frustrating experience that I want to share it openly to make others aware. We will certainly never book this company again and avoid any other companies that work with them.

Andrea McDermott

We were overcharged by the company without option for the delivery other than to "get it delivered in a Walmart parking lot" with them stating they could not gain access to our property with their truck, when this was not true there was over 200 ft of space. The truck that showed up was very large and it was not a "shuttle truck" but despite being very large the truck had plenty of space to park and unload. Per our contract the service should have included access and unwrapping but the delivery personnel did not unwrap the items or dispose of packing materials per our contract. All communication from them favors the company in terms of delivery and not the customer in every way. It felt like extortion and I would not use them again.

Mbalneario Estevez

This is a scam! I'm sure all the other positive reviews are planted fakes! THIS IS A BAIT & SWITCH COMPANY!! Beware! DO NOT USE THIS COMPANY unprofessional these people BUYER BEWARE!! SAVE YOURSELF!!!

James Lopez

SMALL Ok