Hotels.com

Michael

I've been a frequent user of Hotels. com for a number of years and had encountered no problems. However, I recently travelled to Ireland and went online to use Hotels. com to book one of the hotels. However, on seeing the high price I decided to contact the hotel's website directly. I was amazed to see that for the identical dates/room etc the hotel was quoting me a price that was over €1,000 cheaper than the price quoted by Hotels. com! As you can imagine, I booked directly with the hotel! This price difference was totally unacceptable and shows me that Hotels. com aren't keeping abreast with current hotel prices.

hasan dalli

We have now been waiting for a reaction from Hotels.com for a month in vain. And this despite the fact that we were promised an answer within five days. Irritatingly, not even Hotels.com Germany's Survey found it necessary to fulfill its main purpose as defined. Nor did the headquarters in Texas feel compelled to do so. If it is impossible to compensate a customer who has been treated in this way, the basics of good education and courtesy could have been shown. Here's how Hotels.com reveals its company's practices. ENGLISH: We have now been waiting for a reaction from Hotels.com for a month in vain. And this despite the fact that we were promised an answer within five days. Irritatingly, not even Hotels.com Germany's Survey found it necessary to fulfill its main purpose as defined. Nor did the headquarters in Texas feel compelled to do so. If it is impossible to compensate a customer who has been treated in this way, the basics of good education and courtesy could have been shown. Here's how Hotels.com reveals its company's practices.

Artur Kudłacz

unprofessional hotel booking company, extremely poor support, unqualified customer service, never again

David G

Hotels.com refuses to give me Stamps for a previous booking and they also refused to combine the 2 two accounts that I discovered on my own.