PenFed Credit Union

Tino M-Ze

PenFed is not a great bank period. I was only a member with PenFed for 5 days until I left. I made a mobile deposit for over $8,000 and it took 5 days for the check to clear which is understandable. When I went to make a withdrawal the teller told I couldn’t because it was a new account even thought the money is fully available in my account. They were holding my money hostage so I transferred all my money out and say goodbye to PenFed.

world in chaos

Worst credit union in the world. Don't go here, they are a bunch of lying people. They are a CREDIT union but don't help you with credit. If you are looking for a good CREDIT union go over to NAVY FEDERAL CREDIT UNION. They will help you to build credit. And they have great rates.

Lena Rezgalla

Rockville:I was so disappointed and upset with unexperience banker who doesn't know how to execute international money wire. I went there two separate days with two different swift codes still the lady can not perform my transfer.She keep saying no bank found which is not true. I have to drive all the way to Washington DC on Irving Street to perform my transaction. Thanks to Mr Cooper it took only less 5 minutes.please she needs more training. However ,most of the staff here at Rockville are on at point all time.

Lisa Brown

They made a mistake when reversing a fraud charge at the same time they were converting from one accounting system to a new one. They put the charge back on my account and 6 months later I still cannot get anyone to actually fix it or that knows what happened to actually call me back. Their customer service reps are very low functioning and seem completely untrained. Always several transfers to someone else that I then have to re-verify with. They are a nightmare to deal with. Their banking system and mortgage/equity line system are now completely separate and don't talk to each other at all. In order to make a payment on my equity line I have to create an external payment account on their mortgage system. They also changed my equity line account number and are reporting both accounts as if I have 2 equity lines with them to the credit reporting agency. I have made multiple attempts to dispute this but to no avail. They say "it's right". They are completely incompetent.