K-State Student Union

Mme Dr Gustave

Students/Faculty: Don't get your passport done here. They screwed up our application (one document was missing) and we had to cancel the trip (Paid $400 for 2 passports only one arrived). This is a place where you pay for them to help you - they tell you what is needed and send the application off for you. We used them because of lack of time and thought they knew how to do it. We were wrong. This place pretends to be strict but our passport applications were not correctly prepared. No offer of their service fee refund was made after the passport did not arrive. They just blame others. The worst thing was they did not seem to understand why we were so upset (cancelled international flight for a family I mean who would not be upset!?? But this is a culture where emotions are not allowed, just repress everything and stay calm yes this does not surprise me) . Anyway my advice is to go to the post office or another acceptance facility (libraries court houses post offices) instead. Just try to read the forms and instructions and do it yourself. They never even apologized or showed any empathy for our situation. No customer service skills at all. They also are very defensive and unprofessional and do not seem to know how to deal with customers or even to listen. We lost $2000. Tears. Justified Anger. Customer service in most places has gone down hill, this place is no exception. I expected more from K-state. At the very least we should have received an apology and full refund for their fees. Just remember - if you want something done right - do it yourself especially these days.

Judy Rivera-Martinez

Everyone was nice