ATM (Regions Bank)

Kristal Chamberlain

Absolutely love those guys. "Blond" Jessica is amazing.. Always very helpful and willing to answer all my stupid questions..

Brandon VerMeulen

Absolutely horrible experience with this location. After servicing my business for over two years my employee was sent to get change as has always been done. The woman with long brown hair working the drive through suddenly refuses to make change making no effort to work with my employee. After two years of the same process there was no working with my employee who very much needed the change to work the day. We will not be using Regions moving forward based on this treatment. Given the 2.3 rating they currently have, it seems this is the level of service to expect. Very disappointed in the absolute lack of class and flexibility from this employee

Justin Watson

Walked In and was greeted very well. Jessica helped me set up my new checking account and did a great job and was very professional. Took her to time to go over everything with me instead of rushing me out. Thank you Jessica!

Mr. Harris

On 12/21/18 I visited Regions bank at 1409 S Walton Blvd Bentonville, AR 72712 at 3:30 PM. It was busy afternoon and I waited patiently while the tellers helped the drive thru people and someone became available. I was inside the bank with my husband and 10 year old daughter. A lady by the name of Zina Marshall with the worse attitude and customer service skills that she absolutely lacked of came to help. I was there to pick up money from Western Union, I do not use Western Union often, I usually use MoneyGram, which is an easier way to send and receive money I learned! Zina started asking me a lot of personal question and I asked why she needed to know all that, with the worse attitude she returned my documents and said she could not help me! I do not see why, she failed to tell me why she needed all my personal information like social security number, address, citizenship status, etc… I have done customer service and the first thing you do when you ask sensitive information is tell the customer the reason you are asking, because the customer will feel less anxious about sharing such information. With MoneyGram you do not give all that information, so it is different for customers to give that just because. Another thing is that Zina’s attitude was of someone abusing the little power she had. Her attitude was that she was the boss and she could refuse helping me if I was uneasy about giving my information instead of her explaining why she needed the information she asked. I have seen people like Zina that a little power makes them crazy and feel the need to take power trips. I said a small prayer not to go off on this lady and be a good example to my kid, but what a horrible representation of Regions Bank to have people with zero customer service skills deal with customers the way she did. I will not be using any of Regions services for future business transactions. We live in a country that businesses like Region are in every corner and customers are loyal to the ones with exceptional customer service, so am I.