Gucci

Category: Boutique in Chicago, Illinois

Address: 900 Michigan Ave, Chicago, IL 60611, USA

Phone: +13126645504

Opening hours

Sunday: 12–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Monique Brewer

Sep 21, 2022

Nice selection. Parking is a hassle and expensive.

Sara Hammill

Sep 7, 2022

I went to buy myself a simple ring and Ben made the whole experience special. The whole staff was so friendly.

felicia lee

Aug 15, 2022

I love this store. Every time I’ve gone in there in the past 15 yrs, the customer service is ALWAYS impeccable! That is why I always go to this particular store when in town. Recently, Michael was the gentleman that helped me. He was amazing! Even though it was extremely busy, he was very prompt to make sure our wait wasn’t long. Next time you’re there, ask for him!

Frances Anderson

Aug 1, 2022

Yes to the Gucci Store ❤️ Got me an early birthday gift 🎁 love it great service friendly staff

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Questions & Answers

This location never answers the phone—poor customer service. Do better, Gucci. We spend too much money not to be able to reach a salesperson if needed.

K P | Oct 4, 2020
Elizabeth Rider | Oct 4, 2020

STILL VALID A YEAR LATER

Why can't I get someone to answer the telephone at 3 PM Tuesday afternoons? Are you that busy??

Susan Quandel | Oct 5, 2019
A Black | Oct 5, 2019

I was able to get someone on the phone by calling the 1-800 number. I think that's poor customer service.

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Why are you going here? Go to Nordstrom/Saks/Bloomingdales. Return policy and customer service are trash

Elizabeth Rider | Oct 4, 2020
Elizabeth Rider | Oct 4, 2020

Horrible customer service here and store manager Caleb Reed is a simp

Free or cheap parking near by?

Allison | Oct 4, 2021
Fernando Orduz | Oct 4, 2021

None

Do I need an appointment?

Kathy Watson | Oct 4, 2021
Shakila Germany | Oct 4, 2021

Not at all. Be warned they can get very busy though.

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What are the Covid safety practices like here?

Anonymous | Oct 4, 2022
Betsy Larson | Oct 4, 2021

All staff wore masks, as required by patrons. They have a concierge at the door ensuring the capacity is not exceeded and have one on one attention so less co-mingling. Great job!

Can I park near the store?

Charlotte Lewis | Oct 4, 2020
David Vipperman | Oct 4, 2020

there is a very nice underground ballet parking right next to gucci

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Do they repair Gucci watches there

Gricelda Rojas/Pineda | Oct 4, 2020
Gyanchand Bhulai | Oct 4, 2020

No.

Does the order go by phone?

comeback홍 | Oct 5, 2019
Kevin Isaacs Sr. BS MHA/INF | Oct 5, 2019

What order? For clothes you can order online

Can I order by phone?

comeback홍 | Oct 5, 2019
Elizabeth Rider | Oct 4, 2020

Probably. In-store return policy is 14 days though which is trash

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Are you gonna be open on labor day 2019

Blakelee Oswald | Oct 5, 2019
lathan lamar | Oct 5, 2019

Yes

Do they sell children’s socks?

Sergio Perez | Oct 5, 2019
Gyanchand Bhulai | Oct 5, 2019

Don't recall seeing any in the store when I was there.

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How much are they

killsnipe22 killsnipe22 | Oct 5, 2019
Earnest Rowell | Oct 5, 2019

That depends on the shoe you choose.

Can someone please help me! My husband got me the the Dionysus bag bamboo and long strap. I recently did some travels and lost my long strap. Does anyone know how I can get a replacement strap please help!! All suggestions are welcomed!

Victoria Sawyer | Oct 5, 2019
42 Keez | Oct 5, 2019

Ebay maybe

Do the Gucci store on Michigan sell material and do they make clothes there!!!

Keith Viverette | Oct 5, 2019
A Black | Oct 5, 2019

Does the store sell material? I don't know, but they may have a tailor. Call them. They may be able to answer that question for you.

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Does this store have a parking lot or do you have to park on the street?

Pao García | Oct 5, 2018
Shireen O | Oct 5, 2018

Parking on the street of Walton side bloomingdales and across

Does anyone ever answer the phone there?

jerold wasserman | Oct 5, 2018
Cedric Moore | Oct 5, 2018

I contacted outlet they pick up if you call early soon as they open down town Chicago stay busy

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I have a Gucci belt that's tour up is there warranty on Gucci belts when you purchase?

deedee suber | Oct 5, 2017
Cedric Moore | Oct 5, 2018

Call the outlet they will tell u that's what I did

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