Carvel

Tammy Posada

Stay away from this place. The girl behind the counter with dark hair and glasses treated us terribly and the owner with white hair is absolutely horrible. My daughter was crying because she accidentally told my husband she wanted chocolate swirl but she did'nt know that meant half vanilla. The girl seemed nice when she said dont cry I can "switch it out for you" so I threw her cone away and then when I went to pay she charged me for two. She had acted like she was switching it out no charge! But no she said well she already ate some and its your husbands fault not mine...well she shouldnt have worded it that way! She tricked me instead of saying up front I can make you a new one but I'd have to charge you. She was so fake. When the owner came over I thought he was going to say dont worry about it but then he was so rude and made a weird gesture sticking his tongue out saying well we cant take it back when she put her tongue on it. Well then the girl should have said that before she made a new cone for my daughter that she would have to charge me for two instead of acring like she was "switching it out" her exact words. When I tried to explain this to the owner how the girl misled me he could care less. He was insisting that I had to pay even after I said look she's a little kid. She said swirl by mistake she didnt know what that meant and your employee shouldnt have said I'll switch it. This was the worst customer service I've ever seen. These people don't care about their customers at all. He made my daughter feel so bad its really sad that he cares more about $3 than keeping customers. And now that I've read so many other reviews about how terrible he's treated others, I wanted to make sure everyone knows how mean this guy is. And the funny thing is we were celebrating a dance performance for my daughters in Wellington and my husband said lets go to the Royal Palm Carvel and I said no lets head home and give our business to our neighborhood Carvel. I'll never be back here again. So disapppinted that we were treated like this.

Priscilla Marquina

My mom and I got my brother a cake for his 7th birthday.And when we got the cake it wasn’t even what we asked for.We said white borders.The man that did it had attitude when we placed our order.And he told us he could do a simple drawing.I want to vote zero stars but google won’t let me.Never going here until that man is fired.He has white hair and blue eyes.

Lynda Tatara

The ice cream is delicious and there is nice seating area outside store. Very pleasant.

Linda Vera

Love there buy 1 get 1 deal on Wednesdays. Soft serve but its.not bad. $40 for 8 or 9 ice creams regular size.with toppings.