Poly Performance

Mark Page

Cameron at Poly Performance was great to work with! They also shipped my products very quickly! I will definitely use PP for all my ordering needs for my Ram 1500.

Katrina Williams Le Blanc

Update: Shaun called and informed us about some staffing issues, but promptly shipped the order. **** For the last few weeks, I've been planning on upgrading the suspension on my 2022 Tacoma and this in part meant that I verified lead times/ availability of the suspension kit I chose. Poly Performance is well-reviewed and liked in the Toyota community, and once they told me they had all of the parts for the Tacoma Icon Stage 8 Suspension kit, I pulled the trigger. This sizable order was placed on April 2, 2022. Because I was having this professionally installed, I contacted them to inquire about ship times via e-mail. Monday morning I received a call from Cameron letting me know everything was in stock, but in two different warehouses, and would ship in 1-2 days w/ two separate tracking numbers. Great! Happy, I scheduled my install for two weeks out based on my busy work schedule (I am an ICU nurse and must commute for my job) and the install-shops schedule. I wake up Thursday morning (3 business days later), still haven't received tracking; and thus contact Poly Performance because Cameron stated the order would ship within 1-2 days. Thursday I'm told they're pretty backed up, but will get the order out and I should receive a tracking number by that night. Friday morning comes, still no tracking number. I contact Poly Performance again, and again they say they're very busy, but the kit will go out and a tracking number will be provided that day. Saturday morning now, I have no tracking number, and have placed a sizable deposit to have this work done. The most fundamental part of customer service is communication and part of that is being true to your word. It doesn't matter if the purchase was $1.00 or $4,500+ (in the case of this order). I tried calling today, Saturday, well knowing Poly Performance is closed, but left a detailed voicemail that pretty accurately captured my frustration. I am leaving them 2-stars because every business deserves an opportunity to correct less than stellar customer service, and the beginnings of that is making the entity aware of the situation. Based on Poly Performance's response, I will update my review accordingly. (updated) Summary: PolyPerformance has great selection and pricing. One thing to keep in mind is that shipping times may be longer than advertised.

Christopher Garcia

Easy fast and dependable.

Sean Wilson

I was looking for something on their website that was from a vendor they carry but couldn't find it. I called and spoke to Dusty and he was able to get me taken care of and took the time to answer my questions. Parts are drop-shipping from the manufacturer but that is totally normal in this (and several other) industry. Poly also has a Veteran discount.