United States Postal Service

Cherry Shen

Update from 2021’s five star to one star - super slow service and employees are pro in giving eye rolls to customers when they ask reasonable questions about their mail services. Very disappointed three recent visits. ——— Just wanted to give a five star because I was there the other day trying to mail some important tax filing documents. When I was entering the door, a woman cut in the line and took my spot. The front desk lady happened to witness it from super fairway (😂) and she immediately called the woman out and had her move to the back of the line. I wouldn’t say the front desk staff was extremely friendly or anything but the fact that I didn’t complain at all and she still bothered to take care of a customer’s rights simply because she noticed it. This is quite IMPRESSIVE. I understand people give 1 star for the long wait or rude attitude. But I think they’re getting better and hopefully this remains!

Sbel

On the day I was there, there was only 1 worker at the front desk. They were nice, but line was slow. Lots windows so place has some natural light.

Lauren Bruce

The woman with the bucket hat is so awful. She needs to be reassigned. She is so nasty and rude to all the customers. I don't understand why someone like this works in customer service if she hates people. Ugh. Do not bother standing in line at this location, it is faster to just go to the one at 6th & Chestnut. Or better yet FedEx across the street.

B B

This place is a nightmare. I have a PO Box here and the woman with the hat refuses to give me packages if she’s in a bad mood. I will have the package slip from my box and she will insist it’s not there. She has even told me that it IS there but she won’t give it to me because she doesn’t like my “attitude”. Withholding my mail is a crime and I file complaints about it every time but nothing changes. I’ve seen her be so cruel to other people and I have gotten into shouting matches with her myself. I’ve filed countless complaints against her and even spoken with her superiors. They are well aware of what she does. She can’t get fired because it’s a union job and she’s three years away from retiring. They have also told me multiple times that the reason she is always working alone is because anyone who has to work with her asks to be transferred to another branch because she is so unbearable. It’s become so bad that I’ve put in a change of address. This is astonishing that she is allowed to get away with this behavior with zero consequences. I encourage all of you to do the surveys on the receipts and complain about her every time. She’s a horrible person and she needs to be stopped.