AnswerHero, LLC

If you are in the IT industry, you know that providing exceptional technical support is essential to your success. AnswerHero's live answering service will be your first line of defense, taking care of the initial customer contact, and escalating calls to your support team as required. We understand that every call is important, which is why we take the time to get to know your business and your products or services so that we can provide the best possible support to your customers.

AnswerHero's emergency answering service is designed to provide immediate assistance to businesses that handle time-sensitive calls, such as those in the healthcare, legal, and construction industries. We understand that every second counts when responding to an emergency, which is why we have a team of highly trained professionals standing by 24/7 to answer your calls. We can also route your calls to the appropriate department or individual within your company so that they can resolve the issue as quickly as possible.

AnswerHero's live answering service is extremely secure and reliable. We use the latest security protocols to protect your calls, and our call center is staffed by highly trained professionals who are familiar with a wide range of businesses and industries. Our cutting-edge call center facility is also equipped with backup generators and redundant systems to ensure that your calls will always be answered, even in the event of a power outage.

AnswerHero's accountant answering service can be scaled up or down depending on your needs, which means that we can help you manage your call volume during peak times, such as tax season. This level of flexibility is important for accounting firms and tax preparers who may be inundated with calls from clients during certain times of the year. Our 24/7 availability also means that you can rest assured knowing that your calls will always be answered, even if they come in after business hours.

AnswerHero's medical answering service is designed to meet the unique needs of medical practices and healthcare providers. We offer a wide range of features, such as appointment scheduling, lead capture, call forwarding, and call screening, that can be customized to meet your specific needs. Our medical answering service is also HIPAA-compliant, meaning that we adhere to strict confidentiality standards to protect your patients' privacy.

AnswerHero's insurance answering service is reliable and responsive, meaning that we will answer your calls promptly and courteously. We understand that your customers may be calling with urgent questions or concerns about their insurance coverage, claims, or billing, which is why we are available 24/7/365 to help. Our lead capturing feature can also help you generate new business by capturing contact information from potential customers who reach out to your company after hours.

AnswerHero's construction answering service can support contractors and construction companies by providing a hassle-free way for customers to schedule appointments, request quotes, and ask industry-specific questions. We can also help you capture leads from potential clients, suppliers, and business partners who may be interested in your services. By having a 24/7 call answering service in place, you can focus on completing your projects on time and within budget without having to worry about missing important calls.

A 24/7 call answering service can be beneficial for HVAC service providers because it can help them schedule appointments outside of normal business hours. This is especially useful for service providers who offer emergency services, as it can help them easily schedule appointments with customers who need immediate assistance. By having a responsive and reliable answering service in place, you can ensure that your customers will always be able to reach you when they need you most.

AnswerHero's professional answering service can help law firms and solo practitioners by taking care of all of their after-hours and overflow call volume. We can answer questions about your firm, screen new clients, schedule appointments, and take messages when you are unavailable. This will allow you and your staff to focus on providing excellent service to your existing clients without being interrupted by calls from new or potential clients.

Our team of virtual receptionists can answer a wide range of inquiries, including customer service calls, technical support calls, billing-related questions, appointment-related inquiries, and more. Simply let us know what type of calls you would like us to handle and we will take it from there. Our business answering service is designed to become a true extension of your company, providing the same high level of customer service that your customers have come to expect from you.

AnswerHero can help businesses boost customer retention and satisfaction by providing a live answering service that is available 24/7/365. Our team of highly trained virtual receptionists can handle any inbound call, no matter how complex it may be, and quickly connect customers with the right person or department. We also offer a wide range of features, such as call forwarding, call screening, and lead capturing services, that can be customized to meet the specific needs of your business.

The human voice is still important in a digital world because it allows you to build rapport and trust with your customers and clients. It's also the best way to provide customer service and support. When you have a live person answering your calls, you can be sure that your callers will feel valued and appreciated.

AnswerHero's 24/7 phone answering service can help you capture after-hours calls that you would otherwise miss. We'll take messages, screen calls, and route them to the appropriate person on your team based on your specific criteria or instructions.

AnswerHero's appointment scheduling feature allows you to schedule and confirm appointments with your customers and clients without having to lift a finger. We'll handle all of the back-and-forth phone calls, so you can focus on your business. Plus, our online calendar integrations make it easy for you to keep track of all your appointments in one place.

AnswerHero's 24/7 answering service can help property managers by providing a live person to answer calls after-hours, on weekends, and during holidays. We can also help with emergency phone answering, appointment scheduling, and tenant screening. Our team is trained to handle all types of calls, so you can focus on your job and leave the phone answering to us.

AnswerHero takes data security and privacy seriously. We have implemented industry-leading security measures to protect your data from unauthorized access, use, or disclosure. We also maintain strict confidentiality agreements with all of our employees and partners to safeguard your information. Plus, we are HIPAA compliant, so you can rest assured that your patient's data is safe with us.

AnswerHero is available 24/7/365 to answer your phone calls, which means that you'll never miss any opportunity to capture a lead. Whether you are sleeping, in an important meeting, or on vacation, our team will be there to take your calls and make sure that your leads are properly handled.

AnswerHero is committed to supporting small businesses and startups. Our monthly plans are designed to be affordable and scalable, so you can grow your business without breaking the bank. We also offer free training and support so you can get the most out of our service.

AnswerHero is one of the most dependable and responsive phone answering services in the industry. We have a robust infrastructure in place to ensure that our services are always available when you need them. In the unlikely event of an outage, we have backup systems and processes to minimize disruptions.

AnswerHero can handle large call volumes without missing a beat. We have the right tools, equipment, manpower, and infrastructure to support your business needs, no matter how busy your phone line gets. Our call center facility is equipped with the latest technology, so you can rest assured that we can scale up or down according to your needs.

Simply give us a call at (888) 974-2567 or use our online contact form to get started. You may also connect with us on our social media pages: Facebook, Twitter, Instagram, and LinkedIn.

Since 2008, AnswerHero has been providing high-quality live answering services to businesses of all sizes. Our years of experience in the industry have allowed us to perfect our craft, so you can be confident that you're getting the best possible service.

When you choose AnswerHero, you'll have access to your very own web portal where you can view the status of your calls in real-time. You can rest assured that your calls are always being answered, regardless of the time of day or night.

During the initial setup process, our customer care team will work with our sales team to determine which plan is best for your business. They will take into account factors such as your call volume, the type of calls you receive, and your business hours. Plus, you can scale up or down at any time, so you never have to worry about overpaying for services you don't need.

Yes, we can. Our urgent answering service is perfect for businesses that need their calls answered immediately. We can even patch urgent calls through to your mobile phone, so you can take the call wherever you are.

Yes, we can. Just let us know who you would like to receive the call summary report and we will add them to the distribution list.

We offer disaster recovery services to our clients when their primary place of business is rendered uninhabitable due to a natural disaster or other unforeseen event. Our disaster recovery services include call forwarding and message-taking capabilities, so your calls will always be answered and your messages will always be taken, even if your office is closed.

We don't tie our clients down with long-term contracts. You can cancel your service at any time without penalty, but we do require a 30-day notice for cancellation to avoid being charged for the following month of service.

Our live answering service features appointment scheduling capabilities. Our virtual receptionists at AnswerHero can handle all of your business’ appointment scheduling needs with ease. Our service also seamlessly integrates with many popular appointment scheduling software and calendars, so you can keep track of your appointments in one central location.

Yes, you can. We understand that your business’ call volume can fluctuate throughout the year. That’s why we offer flexible telephone answering plans that can be customized to fit the specific needs of your business. We don't charge any penalties for changing your plan.

We have a team of AnswerHero agents standing by 24/7/365 to answer your calls as quickly as possible. Our average answer time is 10 seconds, so you can rest assured that your clients are not left hanging.

It is required that our clients pay the first month up front, but other than that we don't charge any separate setup fees. We want to make sure that our services are accessible to all businesses, so you can get started without having to worry about any upfront costs.

Our agents are professionally trained to sound just like traditional in-office receptionists, so your customers will never know the difference. We take the time to understand each of our customers' needs so that we can accurately represent you and your brand.

A telephone script is a set of instructions that our agents use when they answer your calls. It includes information such as your company name, your greeting, and any special instructions that you may have. Our scripts are highly-customizable, so you can be sure that they will always reflect your company's image and messaging.

A virtual receptionist is a live person who answers your calls and provides customer service, just like a traditional in-office receptionist. The only difference is that our receptionists work remotely, which saves you the hassle and expense of having to hire, train, and manage your own in-house staff.

Our agents are professionally trained to handle all types of calls, including difficult and stressful ones. They regularly undergo extensive customer service training, so you can rest assured that your customers will always be treated with the utmost care, empathy, and respect.

HIPAA is the Health Insurance Portability and Accountability Act, which is a federal law that protects the confidentiality of patients' medical information. AnswerHero is fully compliant with HIPAA, which means that we can safely and securely handle sensitive medical information.

All of our agents are bilingual in English and Spanish, so whoever picks up the phone will be able to communicate with both your English and Spanish-speaking customers with ease.

Our services are affordable and scalable, which means that we can keep up with your growth. Plus, we will never tie you into a long-term contract, so you can upgrade or downgrade your plan at any time.

Our state-of-the-art call center facility enables us to handle a huge volume of inbound calls, so whether you own a small business or a large corporation, AnswerHero has you covered.

AnswerHero can help medical clinics and dental offices by providing a live virtual receptionist to answer patient calls, schedule appointments, take messages, and more. We are also HIPAA-compliant, which means that we can handle sensitive medical information.

Our most popular phone answering plan is the Pro Plan, which costs $249 a month. It comes with 250 minutes of talk time and $0.99 per minute charge thereafter.

Starting a business is hard enough without having to worry about answering all of your calls. AnswerHero offers affordable, reliable answering services that can be tailored to fit the needs of any startup. We'll take care of your calls so you can focus on what's important - growing your business. Our plans start at just $39 a month, so you can get started without breaking the bank.

Definitely. You can scale your usage up or down depending on your business needs. We don't tie you into a long-term contract, so you'll have complete freedom to use our services as much or as little as you like.

When the unexpected happens, you can count on AnswerHero to keep your business lines up and running. Our disaster recovery service is designed to provide backup answering services in the event of a power outage, natural disaster, or any other type of emergency. We'll make sure that your business has a voice on the other end of the line when you need it most.

Whether you are running a small, local business or a multinational corporation, AnswerHero has the training, equipment, and resources to handle all of your inbound calls. Our services are designed to grow with your business, so you can always count on us to provide the same high-quality service, no matter how big your company gets.

AnswerHero only specializes in inbound call answering. We do not offer outbound call services at this time.

If you have already used up your monthly talk time, you can continue using our service by paying a per-minute overage fee. The overage fee is $1.49 per minute for AnswerHero’s most affordable plan, and it goes down to $0.85 per minute for our most expensive plan. Check out our Pricing and Plans page for more details.

AnswerHero offers bilingual support in Spanish and English. All of our agents are fluent in both languages, which means that we can provide your Spanish speaking customers with the same high-quality service that we provide to your English-speaking customers. Plus, our bilingual service is already included in our base price, so you don't have to pay any extra for it.

A virtual receptionist is a trained professional who remotely answers calls and provides customer service on behalf of a business. Meanwhile, a virtual assistant focuses more on doing administrative tasks such as social media management, data entry, responding to emails, etc.

AnswerHero's most expensive plan costs $1,595 per month. It includes 2,000 minutes of talk time, bilingual support, and all of AnswerHero's advanced features, with no contract required. Our most expensive plan is still way more affordable than hiring an in-house receptionist, making it a great option for small businesses.

AnswerHero offers real estate answering services designed to help realtors and real estate companies improve customer satisfaction and close more deals. Our lead capturing and appointment scheduling features are designed to help you generate leads even when you are sleeping.

There's two different concepts here, but when we talk about "forwarding" we're talking about the customer sending us their calls. So a customer CAN forward calls from their mobile phone (or any phone.) But if we're talking about transferring calls that we take TO their mobile number, then we would use the phrase "transferring" or "patching"

Whenever someone calls your business phone number, our software will instantly display your account information, call instructions, and custom greetings. The customer tells us what answer phrase they want us to use, we also can do time-conditioned answer phrases (like one answer phrase during the day and another at night). This will help our virtual receptionists provide a consistent and personalized experience for each caller.

No. AnswerHero is a cloud-based solution, so there's no need for any expensive hardware or software. All you need is the ability to forward your phone lines to a US-based phone number.

Yes. Our live answering service can be integrated on some of the most popular calendar applications and appointment scheduling platforms, so you can avoid double-bookings and reduce no-shows.

AnswerHero operates 24/7/365, so you can always rely on us to answer your calls even during the busiest times of the year. Our servers and systems are also monitored around the clock to ensure optimal performance.

In addition to having a web portal where you can keep track of all your inbound calls, AnswerHero also offers detailed call reporting. You can receive a summary of each call via SMS, email, fax, and/or secure message.

Absolutely. You can create a custom greeting for your business to create a more personalized experience for your callers. We can tailor our service in line with your overall branding and unique marketing strategy.

Yes. AnswerHero is perfect for handling sensitive patient information, as our 24/7 live answering service is HIPAA compliant. We are also happy to sign any additional confidentiality agreements that you may require.

AnswerHero specializes in a wide range of industries, including but not limited to real estate, legal, accounting, insurance, healthcare, construction, HVAC, small businesses, startups, and more.