CougarTech Repair

Category: Computer repair service

Address: 3951B WSC BYU Store, 1 E Campus Dr, Provo, UT 84604, USA

Phone: +18014229736

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8–10:30AM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: 10AM–6PM

Reviews

naavikas

Aug 13, 2022

Made an appointment to have my battery replaced, and they said they had the part in stock. Sweet! But then they said I had to come back on another day to actually get the battery replaced. So what was the point of making an appointment, just to have to make another appointment? It doesn't make a whole lot of sense to me, considering the person who I talked to didn't seem to be doing anything and didn't have any other customers. I ended up going to a local third party repair center, where I didn't have to make any appointment and they replaced my battery on the spot for ten bucks cheaper too.

Caelin Campbell

May 11, 2022

My stuff is still broken. But their customer service is good.

sue anderson

Apr 4, 2022

ABSOLUTELY THE BEST!!!!!!!!!!! The whole team did a great job and so pleasant. Went above and beyond for me to find lost files and cleaned.

Sophia Erickson

Feb 11, 2022

Tyler was amazing!! I was a nervous wreck about a corner of my phone screen popping out of place and he fixed it in about two seconds!!! So kind and reassuring too. 10/10 would break my phone again :)

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Questions & Answers

I have a Lenovo Ideapad. Can you replace the screen? I also have a Motorola phone. Can you do battery replacements?

Brendan Hatch | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

Yes, we can replace the screen for your Lenovo Ideapad. We'd just need to check it in for diagnostics to provide you with a quote for the screen and labor to replace it. If you moved forward with the repair, we waive the diagnostics fee. We do not do battery replacements on motorola phones.

Do you guys replace the back glass on an iphone 8?

Matthew Boyer | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

To replace the back glass on your phone, we'd have to send it in to Apple for a depot repair. So yes but it is not done in-house.

Can I get my phone battery replaced here? Cost?

Anna Bailey | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

If you have an iPhone, absolutely. iPhone 6 - 8+ battery replacements are $49 and anything newer (X/Xs/Xs Max/Xr) are $69. Call 801-422-9736 to schedule an appointment!

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Could you replace the battery for my MacBook?

Mackensey Thomason | Oct 3, 2021
James John | Oct 3, 2021

Yes, MacBook batteries can be replaced at CougarTech Repair.

Can you replace a cracked Apple Watch screen?

Kayla B | Oct 3, 2021
CougarTech Repair | Oct 3, 2021

Hi Kayla, yes we can facilitate a mail-in to Apple for that repair as all Apple mandates all their watches be depot repairs. The pricing would be the same pricing as Apple's (available on their website), including AppleCare+ deductible pricing.

Are you still in business? All call attempts fail.

Brad Heckel | Oct 3, 2021
CougarTech Repair | Oct 3, 2021

Hi Brad, we are currently in business and are open. As long as you call during our open hours, you should get through at 801-422-9736 unless we are currently on the line with someone else. We have different store hours on Saturday and are closed on Sunday and Tuesday between 10:45-12 (just in case you called during those times). Please try us again. Sorry for the inconvenience!

I noticed you said you don't service Android phones. Does that mean you can't replace the screen of my Motorola?

Hannah Evanson | Oct 3, 2020
CougarTech Repair | Oct 3, 2020

Yes, that is correct. Sorry for the inconvenience.

Can you retrieve deleted video and photo from my android?

Brittany Corbridge | Oct 3, 2020
Brandon Baggett | Oct 3, 2020

Maybe, you would have to bring it in for them to see.

Could you clean a headphone jack?

Kaelyn Kelly | Oct 3, 2020
CougarTech Repair | Oct 3, 2020

Yes, we have methods to clean out headphone jacks to see if it will resolve any problems that you're having with the phone.

Could you replace a charge port on an LG Thinq 7?

Luke Thompson | Oct 3, 2020
CougarTech Repair | Oct 3, 2020

No, sorry, we don't service Android phones at CougarTech Repair.

I have a locked iPad can you unlock it

Sarah Vicars | Oct 3, 2020
Brandon Baggett | Oct 3, 2020

I would bring it in so that they could look at it. Can you factory reset it?

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Are you guys able to microsolder a ribbon cable to repair my iphone 6s home button and restore the touch ID and home button functions? I could just replace the home button but I’d lose touch ID and I’d like to know if there’s a way to save it.

Dalton Tanner | Oct 3, 2020
CougarTech Repair | Oct 3, 2020

Unfortunately, we would not be able to microsolder that ribbon cable. We would have to follow Apple's procedures for getting that fixed and replace the necessary part(s).

Could you extract data off of an external hard drive that isn't working?

Darryl Woolley | Oct 3, 2020
CougarTech Repair | Oct 3, 2020

We do perform data recovery. Depending on how corrupted or damaged the HDD is, often we are successful but in some cases, we will refer you to more specialized data recovery services.

Iphone 6 inside screen broke cant use it can you fix it?

Sarai Monjarraz | Oct 3, 2020
CougarTech Repair | Oct 3, 2020

An iPhone 6 screen replacement would be $129 assuming it's just the screen. You can call us at 801-422-9736 if it has further issues than just the screen. :)

I have a ipad mini that has a shattered screen. Even though it is an older version can it still be fixed?

Amber Bird | Oct 3, 2020
CougarTech Repair | Oct 3, 2020

Yes, it can. The rate depends on the model. iPad mini, iPad mini 2: $199 iPad mini 3, iPad mini 4, iPad mini (5th generation): $299 Depending on how old it is and what finances look like, you can get it repaired or put the money towards a new one. :) If you're a BYU student/alumni, we have academic pricing on Apple product purchases.

My iPhone 6s is stuck in a reset loop. Is that something that you guys repair?

Piper Armstrong | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

Hi Piper, sorry we didn't get back to you earlier. Yes, if you bring it in to our location we can definitely try to help you resolve the issue.

Hello, Do you guys unlock iPhone? I want to make it unlocked to use in my country.

Valdir Melo | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

Sorry, no, we do not unlock iPhones. Best of luck!

Strange request but if I brought an old AM/FM radio would you be able to give it Bluetooth capabilities?

Daniel Project | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

No, I'm sorry, we do not work on radios.

Will they fix an iphone screen and home button even if it has been tampered by a third party?

Hanyoung Kang | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

It depends. If it's the screen that's third party, then you can still get it repaired. If it has any other third party parts or damage, then no.

Do you guys fix iphone screens and also replace home buttons? If so, how much? Also, touch id doesnt have to work i just want a physical home button

Hanyoung Kang | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

We facilitate fixing iPhone screens by sending them into Apple. In terms of just replacing the home button, most are replaced with the screens and not a separate part. We charge the same amount as Apple stores.

Our HP laptop screen is broken. I think everything else should be ok with it. Would you guys be able to repair it? Or possibly save the files on it to a storage drive we have. Just haven't backed it up in a while and now can't see anything on it

Joshua Bayless | Oct 4, 2019
CougarTech Repair | Oct 4, 2019

To both of those questions, yes. You can either bring the computer in for repair (no appointment necessary) or call us at 801-422-9736 for more information. :)

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