U.S. Bank Branch

Justine Hibbard

Terrible bank. So many inconsistencies. Not one person has the same answer to the same question. Nobody is on the same page. The ATM constantly malfunctions. This last time the atm took $680 in cash but didn’t credit our account or spit the money back out. Now I have to file a claim and wait up to 10 days to get that money back. Unbelievable. And they won’t even put a sign on the atm to warn anyone else.

runhot

First I'd like to mention as a whole over many years the service at US Bank has been excellent and that I have never been disappointed with any US Bank representative. So, overall I'd give the reps 10 stars if I could. The representatives at this branch are great! But, like so many companies the corporate decisions that are gradually made over time usually evolve into ones that erode customer benefits. Because of the various take backs and fees however, I have to regretfully award only four stars to US Bank as a whole entity. Inflating the cost of safety deposit box rentals and offering 50% off to premier accounts when they used to be free is such an example of such poor corporate decisions by those executives who fancy themselves quite clever. Cancelling a customers high interest credit card with excellent credit and payments because one doesn't use it for a while is another corporate boo boo too. (Of course I didn't use it, they gave me a better one at about half the interest rate at the same bank so which one would you use regularly?) Such shortsighted company policies eventually increase in scope and multiply over time and result in eroding customer satisfaction. When all is said and done, simply put, US Bank isn't as good as it once was but still better than so many other banks. Because, like all corporations who look for ways to continually improve profits, and this translates into less for the consumer, US Bank is less of a good deal and is beginning to slide downwards from it's previous pinnacle of excellence. It is likely that over time it will be in danger of being another so-so also ran business and that its customer service and business model will continue it's gradual downward trend. I hope I am wrong but when one thinks of now defunct or near defunct large corporations that have fallen by the wayside it's easy to see in retrospect the poor executive management choices that caused them. Unfortunately, the earmarks of such things may be evident at US Bank. Of course, it is just my opinion. And, like so many things it is a matter of relative choices. I still bank here precisely because of the tellers and service. The time may come I don't. I used to bank at US Bank exclusively. Such is no longer the case precisely because other banks have caught my eye and the US Bank take backs and fees are negatives when other offers seem better.

Aj Seuol

The teller was nice until I told her I wasn't a member of US Bank. All the good reviews come from people who have accounts with US Bank. I live in the community,so don't give me that BS about helping the community. I guess just account …Hello AJ, Thanks for taking the time to leave your review. I know how frustrating it can be when transactions aren't handled the way you expected and I'm happy to provide some clarification. Cashing a check is a service typically provided for customers with a checking or savings account. If someone doesn't have a checking or savings account with us, there is a fee charged for the service being provided. If you would like to discuss your experience in further detail, we'd be happy to speak with you about it. Please send us an email at [email protected] with your phone number and reference number 8238. Once we receive your number, we'll give you a call within 2 business days. Respectfully^Caitlin

Ed Saucerman - Titan PI

This particular branch is the worst bank ever I’ve that I’ve been too that’s a US Bank. The employees are rude and they treat people very poorly. Customer service is an F. Many people I know feel the same about this branch.Hello Ed. We are sorry to see that this has been your experience with this particular branch. We would like to speak with you about your previous experiences and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 7268, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan