PFFCU - Police and Fire Federal Credit Union

Category: Credit union in Philadelphia, Pennsylvania

Address: 901 Arch St, Philadelphia, PA 19107, USA

Phone: +12159310300

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 8:30AM–6PM

Wednesday: 8:30AM–6PM

Thursday: 8:30AM–6PM

Friday: 8:30AM–6PM

Saturday: 8:30AM–4PM

Reviews

Dawnny Dawn

Oct 1, 2022

I love my bank and have been with them over 25 years. HOWEVER ... Gave 3 stars because the mobile app needs to be FIXED ASAP. Horrible app ... when it is working it is ok...but it doesn't work. App just says LOADING for hours at a time.. Ever since they made changes this app has been useless!! You THINK you have a certain amount of money in the account and next thing you know it says something different . ...PLEASE UPGRADE! It's supposed to keep track for us and it's doing a HORRIBLE JOB. I don't want to keep spending money that I THINK I have then find out I didn't have it. Pending charges are supposed to be clear...this app is all over the place!!! I BEG OF YOU!

Bryanna Carr

Sep 26, 2022

I am closing my account for the police and fire credit union. My tax refund was deposited into the wrong persons account. $8,000 that someone ran away with. I did the whole investigation with IRS and they closed the investigation because of whatever the bank told them. Which was they are not obligated by law to check the persons name with the bank account to ensure it goes to the right person. The operations manager said this happens to a lot of people but Instead of them changing it and have a person check the account number to the name a lot of people lose money. I held police and fire credit union to a higher standard because of who they are. But for anyone reading this please be careful because this bank does not care about you and can’t protect you or your money. If I could give no stars I would.

Mar The GoodSon

Sep 13, 2022

Had a terrible customer service experience at one branch but they said they handled the problem also i didn't need a loan but i tested them twice after they gave a friend of mines a 10,000 car loan whom had way less credit score and credentials than me i got denied twice for a way cheaper loan amount makes me think about the practices and morals of this credit union seems like only certain kind of people gets loans

Michael OBrien

Sep 9, 2022

Every single time I travel overseas, my credit cards and or debit card gets denied. I tell them beforehand that I’m traveling, talk to a manager and even go into the branch to ensure I have access to my money and credit abroad. Every single time I’ve been stranded and had to rely on travels partners to bail me out. Ridiculous. Will be closing my accounts ASAP!

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Questions & Answers

What Bank should I use to RECEIVE money from Costa Rica

Christina Quesada | Oct 4, 2018
Liv Rose | Oct 4, 2018

send it by courier

When does my direct deposit post?

RomanWarriorStyle | Oct 4, 2018
S P (Phila fact checker) | Oct 3, 2020

For me using this bank my DD would always post a day before my payday. So I get paid Friday my DD would post Thursday. Hope this helps

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Whats the bank number that u can call instead of talking to representative

Kathleen Benson | Oct 3, 2020
Nilsa Burgos | Oct 3, 2020

Best option is to call the branch where you open your account

Is pffcu open tomorrow

kelvin carrington | Oct 4, 2018
Stephen Vail | Oct 4, 2018

Yes, normal business hours tomorrow

So we went for a loan at PFFCU and was told that they are a small bank lol does anyone believe this?

ThatDude InPhilly | Oct 3, 2021
DADDYDAOUD4SURENOW | Oct 3, 2021

I joined 2 Mos ago. They offered me $10,000 credit card. They deliver superior services in every facet with extremely attractive prices. They work with those who possess great value and comvenience

Can I deposit money at and ppfcu

David Parker | Oct 4, 2019
elzie ashmore | Oct 4, 2019

You have to be a police or fire fighter or a ralitive

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Does the PFFCU Center City Philadelphia branch have a coin counter and is there a fee?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

PFFCU has a coin counter at every branch location, and there is no fee for member use. There is a $20 fee per coin transaction for any non-members.

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Is police and fire open on black Friday or no ?

zahire Coates | Oct 4, 2019
Stephen Vail | Oct 4, 2019

PFFCU is in fact open on Black Friday. Closed on Thanksgiving however

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How many days do it take for a check to clear

Kimberly Cooley | Oct 4, 2018
David Walter | Oct 4, 2018

2 business days at the max. If you deposit on Friday, it'll be available Monday no later than Tuesday.

How do I apply for overdraft

Vernon Humbert | Oct 4, 2018
S P (Phila fact checker) | Oct 3, 2020

Call customer service and have them add that option to your acct.

can you park

Kim Smith | Aug 4, 2022
Stephon Hill | Aug 4, 2022

Yes you have to pay for parking across the street

What is the current interest rate on the Prime Yield account?

A Google User | Jul 5, 2022
Fels Harris | Jul 5, 2022

Excellent

Does anyone know if there’s parking at 905 Arch St. at the place and fire credit union building

kathy luna | Dec 7, 2021
Clay Murray | Dec 7, 2021

There's pay parking garages in the area... PPA is right down the street on 10th.

Does the branch at 901 Arch st. Have an elevator?

James Monroe | Oct 3, 2021
Chressia She-She M. | Oct 3, 2021

Yes it does

Which branch has drive-thru teller

Russell Nash | Oct 3, 2021
PFFCU - Police and Fire Federal Credit Union | Oct 3, 2021

There are 8 branches that offer drive thru services. Please visit https://www.pffcu.org/about-pffcu/hours-locations/ for a complete list. Thank you!

Do you sell gift cards? If so, can I get them from any branch?

Kathryn Lewis | Oct 3, 2021
PFFCU - Police and Fire Federal Credit Union | Oct 3, 2021

Hi Kathryn- yes we have gift cards available at our branches. For more info you can check out this link https://www.pffcu.org/services/visa-gift-cards/ Thanks!

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Do they have a coin counter?

Cliff Hopkins (Stupid Commentary!) | Oct 3, 2020
S P (Phila fact checker) | Oct 3, 2020

Yup, yup. But you have to be a member to use the service.

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Can u get loans

Kathleen Benson | Oct 3, 2020
Ink Blotz | Oct 3, 2020

If you are a member you can apply for a variety of different loans.

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What ATM machines besides PFFCU can I use to deposit cash money

lucy pagan (Lucy) | Oct 3, 2020
william b Carter | Oct 3, 2020

I'm not sure try calling the local number on your card

Hello, I made $15000 check deposit at the atm on the 30-1-2020 and i saw pending payment of $14,800 in my mobile banking says it will be available after 5days.... But the $200 is yet to be available why?

forment nicole | Oct 3, 2020
PFFCU - Police and Fire Federal Credit Union | Oct 3, 2020

Hi! We’d like to take a look at your account and see how we can help. Please give us a call at 800-228-8801 ext. 3213 and ask for Michelle. Thank you.

How much does a safe deposit box cost?

Charlette Walker | Oct 3, 2020
PFFCU - Police and Fire Federal Credit Union | Oct 3, 2020

Prices range depending on the size, from $25 annually to $100 annually.

Can I deposit can through the ATM?

lauren corprew | Oct 3, 2020
william b Carter | Oct 3, 2020

Yes there fast and great customer service

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Can I deposit a check at the ATM?

Marcia Pritchette | Oct 3, 2020
Krystal Latane | Oct 3, 2020

Yes you can. Be blessed.

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How do I get access to online banking on my account?

Eileen Smith | Oct 4, 2019
Deandre Johnson | Oct 4, 2019

They have a on line app

Can I make deposit on weekends and when would it be available

Hcjjh Dhhhg | Oct 4, 2019
Steven Wylie | Oct 4, 2019

Yes depending cash or check

When is the next auto event.

Daniel Fleming | Oct 4, 2019
TANYA PAYNE | Oct 4, 2019

You don't have to wait until the Auto Event, Their rates are Always low

How do I change address on statements

Antonio D | Oct 4, 2019
James McBurse | Oct 4, 2019

You can go online or go to one of the branches.

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How can I get my password

joseph viera | Oct 4, 2019
Mohammed Irfan Shariff | Oct 4, 2019

You have to go in and see someone

How much do I need to open an account up with you guys?

Diana Arrington | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

Diana, Those eligible for membership must place $5.00 in a savings account to become a member. For more details on membership, please visit: https://www.pffcu.org/membership/

What action does the credit union take if you recieve a loan and devault on it

Carol Thomas | Oct 4, 2019
TANYA PAYNE | Oct 4, 2019

The same as any Financial institution, it will impact your credit

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Can you deposit cash into any ATM?

TooNice | Oct 4, 2019
James McBurse | Oct 4, 2019

Yes

Do they offer bank to bank transfers?

Krystal Fox | Oct 4, 2019
TANYA PAYNE | Oct 4, 2019

All my banking needs are done thru Pffcu, but I'm almost positive they Do, give them a call.

Does the PFFCU Center City Philadelphia branch have a notary?

Christopher Hitchens | Oct 4, 2019
David Walter | Oct 4, 2019

Yes all pffcu branches have notary.

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Does the PFFCU Center City Philadelphia branch process foreign outgoing wires?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

No.

Does the PFFCU Center City Philadelphia branch accept foreign checks?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

No. Foreign checks are not accepted at any PFFCU branch.

Does the PFFCU Arch Street branch exchange foreign currency?

Christopher Hitchens | Oct 4, 2019
Mohammed Irfan Shariff | Oct 4, 2019

Well it exchanges North Philly money for South Philly money

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Does PFFCU participate in Branch Sharing?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

Yes. PFFCU is part of the Credit Union Branch Share Network. This allows members to make deposits to participating Credit Unions at PFFCU’s 24 hour ATMs.

Does the PFFCU Center City Philadelphia branch accept 3rd party checks?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

No.

Does PFFCU charge a fee for money orders?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

PFFCU issues money orders for less than $1,000. There is a $2.00 fee for money orders. For money order and all other PFFCU related fees, please visit: https://www.pffcu.org/membership/fee-schedule/

Does PFFCU charge a fee for cashier's checks?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

PFFCU issues cashier’s checks at or above $1,000. There is no fee for cashier’s checks.

Is the PFFCU Center City Philadelphia branch closed for all federal holidays?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

Federal Holidays for which PFFCU Branches are closed are as follows: New Year’s Day Martin Luther King Jr. Day President’s Day Memorial Day Independence Day (4th of July) Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Is there a direct phone number for the PFFCU Center City Philadelphia branch?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

We do not have direct phone numbers for each branch. We find that Members are best served by contacting our local, full service Call Center. Call 215-931-0300 or 800-228-8801 to speak to a Member Service Representative. Call Center Hours are: Monday-Friday: 8:30 AM – 6:00 PM Saturday: 8:30 AM – 4:00 PM

What are PFFCU Center City Philadelphia branch hours?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

Monday-Wednesday 8:30 AM to 6:00 PM Thursday & Friday 8:30 AM to 6:00 PM Saturday 8:30 AM to 4:00 PM

What is the PFFCU routing number?

Christopher Hitchens | Oct 4, 2019
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

ABA Routing #236084285

Do they have free parking?

Ruth Torres | Oct 4, 2019
David Walter | Oct 4, 2019

No

My father would like to deposit money to my account. What do he need to do?

Dottie Marie | Oct 4, 2019
Eileen Hughes | Oct 4, 2019

if he has an account there too, he can transfer it to yours through online banking or call the call center

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Do the bank have a change machine or do we have take the change to the teller ?

zahire Coates | Oct 4, 2019
David Walter | Oct 4, 2019

There is a change machine but you have to take the slip to the teller if you are not a member there is an automatic $20 fee.

I had a loan acc the was for no payment can I open back up

YELITZA GUZMAN | Oct 4, 2019
David Walter | Oct 4, 2019

There is a strong possibility that is you did not pay the loan off they may not give you a secondary account. It depends on how much the loan was for and you may be asked to pay off up front.

What is the transit /aba number

S Rowden | Oct 4, 2018
PFFCU - Police and Fire Federal Credit Union | Oct 4, 2019

ABA Routing #236084285

who heads up the main office in philadelphia

Charlie smith | Oct 4, 2018
Stephen Vail | Oct 4, 2018

John LaRosa

Can I deposit a check on line

annette Torres | Oct 4, 2018
Stephen Vail | Oct 4, 2018

Through mobile deposit in the app, yes

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