Address: 8209 Watson St, McLean, VA 22102, USA
Phone: +17035061938
Sunday: 10AM–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Dee
I went to the store two weekends in a row in an effort to find hiking shoes. Both times I was helped by Fahim. Between both store visits I must have tried on over 15 pairs and Fahim was so patient and kind the entire time. I was even getting frustrated with myself and he just listened to every issue/concern I had and kept his calm. He was so happy to help, kept going to the back, and kept coming out with different pairs. I finally settled on a pair which needed to be ordered. Could not have done it without his help. He treated all the other customers with in the same manner, with the same kindness. It was by far one of the best retail experiences I have had. Thank you so much.
Kay
Andrew, the guy at the male shoe section is awesome! He was so helpful and truly looked like he was enjoying helping people get healthy. Awesome employee!
Rich Keevey
3 employees chatting at the registers while no one is in line yet no one is available to help pull out a watch from the Garmin case.
王小丹
Nice customer services here and sometimes u can find good sale here as well. Also parking in the second floor is easier to access the store
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Things change with time but last I was there, if unvaccinated you’d need to wear a mask. They also don’t have many people inside so you’ve got lots of space between you and others
"REI is a special place we want to celebrate with everyone. Our goal is to make REI an inclusive environment, where everyone will feel at ease shopping and working. Some of our locations are prohibited from allowing animals because of local and state health codes. We’ve also found that some customers are allergic to animals and/or are not comfortable around them. Because of these and other factors, we’ve decided the best decision is to not allow animals that are pets into any of our REI retail store locations. If you’d like to try a hiking pack on your dog, one of our store staff members will be happy to help fit the animal outside of the store entrance. We apologize for any inconvenience and will do what we can to ensure you get the right gear for your pup.”
You are asking Google reviewers not necessarily REI
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