AAA Nebraska

Jerrod Matras

On 8/25/2022 I needed a tow from the Kum & Go off of 114th & Hwy 370 in Papillion Nebraska. Timothy came and reminded me of what great customer service is. He went so far above & beyond what I expected or even could have hoped for. Lol - I know this sounds crazy to say about calling Roadside assistance for a tow, but I can't think of another time in my 40+ years where I have had a better customer service. Thank you, AAA, but especially, thank you Timothy! You leave people better than you found them, and that's an amazing quality in a human being. - Matras

R Verboon

ZERO STARS. This service is absolutely useless. Last night we experienced our second “no contact’ service this year. We had a flat tire near midnight about 20 miles from home. We have “Premier” membership for service up to 100 miles. It was near midnight on a dark highway.We dialed the number on the card and all we got was an automated artificial a”intelligence” menu. This menu was impossible to deal with, and it kept on directing me to the website or their app. We never got a live person to talk to. This would have been a simple fix if we could get through to them. Absolutely useless service. I ended up changing the tire myself but I know that had this happened to my wife, she would have been stuck. I called the number this morning and did get through to a person (I guess 24 hr assistance means only between 8am and 5pm ). I asked the first person to put me through to a supervisor since, God forbid, someone else in need is trying to get through. After a 5 minute wait, Reuben picked up the call and argued with me that there are many ways to get through to them (phone, web, app) and it was my fault that I didn’t get service. He also mentioned it was late at night. I asked for his manager and spoke to Dave who, at least, was apologetic but said well it was Father’s Day after all and the wait would have been longer than expected. I stopped him and asked to cancel my membership and get a refund on the remainder of the year I prepaid for, he said that wasn’t possible. I had three days to cancel when I last renewed and then it goes for the rest of the year. I asked if there was local storefront and he gave me the address of the AAA travel agency in town. I want to warn everyone considering signing up for roadside assistance to avoid AAA. I have been a loyal member since 2016 (and before but I moved and my membership lapsed for a year). PLEASE CONSIDER OTHER OPTIONS.

David Dagrosa

AAA Road Side Assistance (tow truck driver David in particular) is AMAZING. Worth EVERY PENNY! I was stuck in a snow drift and called AAA. A little while later, David showed up. In 5 minutes, he had me out and on my way. AMAZING!!!!!!!! Best Road Side Assistance I have EVER had! Thank you so much!!!!

Ian H

AAA is absolutely terrible. They tell you to use the app and then do not read any of the details you type in. I waited and hour for the tow driver who then had a type of truck that I wrote in the app that would not work for the car. I then had to call AAA, wait another 35 mins to talk to someone. They said that they could read the note of the truck that was needed but it would take another hour. I waited for another hour and no one showed up. I would never recommend this terrible app or AAA to anyone.