Hotel Indigo Tuscaloosa Downtown, an IHG Hotel

Jenn Plowman

We had such high hopes for our stay. Unfortunately, we left with the unanimous decision not to return. There were 4 of us- my husband and myself and also another couple (2 separate rooms) We were not taken by surprise by the inflated nightly rate with a huge concert going on in town. That’s actually why we were there also! But, for $320 a night, per room, we would’ve expected things like a microwave in our room or even a complimentary breakfast. Neither were provided. The biggest disappointment was the fact that the restaurant and bar were closed when we returned from the concert. We forfeited making food purchases at the concert thinking we would utilize the on-site restaurant/bar at Indigo. I fully understand that this was a Thursday night but why shut them down at 10pm when the concert went on passed 11? Seemed like a huge missed opportunity for sales on Indigo’s part!!! There were even tons of people trying to get in for food/drinks by those who weren’t renting rooms, but just wanted to have some downtime post-concert. That was such a let down and quite frankly, a dumb decision. The bed was comfortable, our room was clean and the location was very convenient but for the price tag, we expected more!!

Karliegh Sparks

We were really excited to stay a night at the Indigo in Tuscaloosa but we are overall disappointed with our stay. The hotel has a very nice stylish look but upon further inspection, our room wasn't adequately cleaned before our stay. There was a certificate saying the room was cleaned by Kenyatta, however we found the previous guest's hair on the shower wall, trash under the dresser, and the upholstered cube/footstool looked dirty. I saw room service tray left in the hallway for our entire stay. Rooms were advertised as sound proof but that was not the case, you can hear people in the hallway. The Lookout restaurant was okay. The outside eating area was smaller than expected and no nice views at night. Service was slow. The burger was good and the crab dip was good as well but there's no microwaves in rooms to heat up leftovers. The breakfast option was a very nice sit down service. A drink is included and one entree option. I tried an orange cranberry muffin and my husband got the pancakes. Each entree came with fruit. The pancakes were a much better value and tastier than just one pastry. We enjoyed our breakfast and the service. At checkout, no one asked how our stay was. Hotel Indigo was a poor value for the price and needs higher room cleaning standards.

courtney hulsey

I came to the hotel for the rooftop bar with a group of friends a month ago and will at the front desk was condescending and rude when I asked which elevator was for the rooftop bar, he was unprofessional and acted like we inconvenienced him while he was on his phone. We first sat down at the lookout railing but it is falling apart so we moved to the couches. Our server was very friendly but when asked to light the fire pit she said that only managers do that. And again servers were on their phones, it seems that managers allow this everywhere in the hotel?? Food was just okay. I have come to the lookout for food and drinks over the years and find that it is ideal for girls night however I have noticed that the hotel itself is not as charming as it once was, the building needs to be repainted, the terrace upstairs at the lookout seems to be falling apart, and quite honestly this has not been my first experience interacting with front desk agents. We will be going to the homewood suites 205 from now on.

Verified Hotel Guest

Positive: The staff was very nice and professional. The room was clean. Negative: I had to go to the front desk for a room service menu, no lock on the bathroom door, rooms weren't sound proof and I could hear my neighbor snoring. Food from rooftop bar was bland.