Tron's Auto Repair & Towing

Michelle Casavant

Deceptive practices

Cathy Cox

The owner was very communicative with us about the situation with my Mother's car accident and we really appreciated his willingness to explain the situation to us. We were pleasantly surprised by the level of professionalism and appreciate it.

sheena smith

Storage fees for someone who is intubated in a coma great way to run a business

Emily

Beware of Tron’s Auto Repair & Towing! My husband was hit by a car while riding his motorcycle on 8/22/22. Four days later, I learned that his bike had been towed by Tron's Auto. I called multiple times to find what was needed to get his motorcycle. I was brushed off with excuses and false promises of returned calls. Realizing a call was never coming, days later on 8/29/22 after a barrage of phone calls, I was informed that my name was not on the title and I wouldn’t be able to get the bike from their custody without a notarized statement from my husband giving permission along with his Driver’s License. My husband had been intubated for seven days at the time and would remain in critical condition for several days, until 9/5/22 when he was extubated. Relieved with his progress I gave an additional day for him to retrieve his bearings and gain strength before confronting him with the necessary documentation requirements from Tron’s Auto. Upon gathering the items, I called Tron’s Auto so that I could know the amount of money I would need to retrieve my husband’s cycle. My first call that day, I was speaking with a representative, placed on hold, and then manually disconnected from the call. Immediately I called again, and once someone answered I repeated my request for information. The person to whom I was speaking during my second call was Tron Cotman, the owner of Tron’s Auto Repair & Towing. After listening to my pleas for assistance, he berated me and raised his tone, nearly yelling, claiming he was not under any obligation to accept the documentation I had, and that he had final approval of releasing my ailing husband's bike. With my back against a wall from my multitude of futile encounters with this company attempting to regain my husband’s property, I had to threaten the possibility of legal action against them. Tron Cotman was refusing to accept my legally notarized documents, proof of ownership, or marital status and refused to take my husband’s precarious medical situation into account. This person was extraordinarily rude, demeaning, and insulting. Tron Cotman verbally assaulted me, yelled profanity and explicative language, and maintained his position at holding my husband's personal property hostage. This attack was unprovoked and unnecessary. After needlessly attacking me, Tron Cotman stated he was ending our call and placed me on hold. I ended my side of the call and once again attempted to communicate with a company that appeared to be more of a hostile extortion terrorist organization. I placed another call to Tron’s Auto Repair & Towing and the call was answered by the lady I had first spoken with who hung up the call while having me on hold. This representative stated she would have to review the account and would return my call within the hour having an estimate of charges. After the hour passed, along with several others, I placed another call shortly after 4pm and spoke with a different person who stated they would also be returning my phone call after a review of the account and provide me with an amount to reclaim my husband’s cycle. On September 8, at 9pm, I received a call from Tron’s Auto stating that I could pick-up his bike the next day due to being after hours for the office. I was faulted for missing “my window” that day since the office closed at 5. I was changed nearly $1000 to retrieve my husband’s crashed bike due to towing and storage fees. Storage fees that could have been greatly reduced had the company simply supplied the necessary information upfront. I experienced an uphill battle from August 26 – September 9 with Tron’s Auto Repair & Towing where I have been insulted, ridiculed, outraged, vilified, and cursed to prolong their conservatorship over my husband’s property so they may gain monies they do not deserve. Terroristic tactics were implemented to extort additional money from my family after suffering a horrendous experience of my husband’s accident. Tron’s Auto Repair & Towing utilize their affiliation with Brevard County to ransom and extort from grieving families.