Best Western Plus Augusta Civic Center Inn

Alison Lane

The Pros: Staff was very friendly and helpful! This includes both front desk workers I dealt with and woman managing breakfast--they went out of their way to be kind. Breakfast was good--decent selection plus a waffle making station. Room & bed were comfortable. Location was central and easy to access. UMA and nice Walking Trails were walking distance behind hotel/beside Civic Center. The Cons: The amenities were the major problem and reason for only 3 stars. Pool was closed. Fitness room was not as pictured--missing equipment (no free weights) and dark/musty.

Steven Sanders

Friendly staff. They were helpful competent and quick. This hotel is dirty. My room smelled like the last guest's reheated dinner. The grout in the tile in the bathroom has not been cleaned since install 20+ years ago. The toilet seat and cover have stains from 100's of guests past. I found a bath towel with multiple hairs embedded in the threads. The comforter blankets have stains on the inside from god knows what. The sheets & pillow cases seem to be the only thing cleaned and changed. Corners are dusty/dirty. The door knob assemblies have oily stains and dust. Just bad up keep. I understand the cost of updating a hotel but a weekly(should be daily) deep cleaning of the building will make this place feel less neglected. TV was new, internet was quick, breakfast area was nice and stocked. Regretfully, it was overshadowed by the level of cleanliness and neglect for the building. The staff get a star and the potential of this building/value gets a star. Wont be staying here again unless changes are made. Apologies if this reads harsh.

Verified Hotel Guest

Positive: the friendly staff. the hot breakfast. convernience to the highway. overall a good experience Negative: the room was a bit smaller than i expected, although for one night it wasn't bad. The price was a bit high for what we got, but that's about it.

B. C.

Idk what image this hotel is using in it's thumbnail but it's purposefully misleading. This hotel is kind of a dump. There was hair on my towels and the bathroom wasn't clean. It also looks pretty shabby. The literal only reason why I'm giving 3 stars is because It was a safe place and Sasha at the front desk was very sweet. THOSE STARS ARE FOR HER ONLY