PAM Health Specialty Hospital of Covington

Shawn McManus

My 92yr old father was admitted to PAM from his assisted living center to address wound care in his lower extremities. While I did not have an opportunity to speak to a practicing physician, I had several conversations on the phone with case managers (Sheri) and various nurses attending to him. From the person greeting me at the front desk on my visits, to the person in the hallway cleaning, to those aforementioned, all could not have been kinder, more friendly, and open to making sure I knew what was going on. I recognize some of the challenges associated with caring for my dad, and take an active role in his care. Should you reach out to them upon arrival of your loved one to let them know your interest, and follow up accordingly, I believe you will experience the same. I appreciate the care they were able to provide in the short time he was able to be there.

Meghanne Parker

Do not send your loved ones here unless it's basic rehab. The place is designed so there's no room for loved ones to visit, the rooms are so small. I also hold them responsible for my mother dying. I went in Friday morning and my mom wasn't acting right. The nurse assured me she would get with the doctor and evaluate her and make sure she was okay, so I went to work. That evening my dad went to see her and she was much worse. He was the one that told them she had to go to the ER. Turned out she was in septic shock. She was admitted Friday night and passed away Sunday morning. By the time she got to the hospital there wasn't anything they could really do. Her organs were shutting down and they couldn't keep her blood pressure up. She was on life support. If the nurse and staff at pam listened and cared for her like they should have they may have caught it early enough. My mom was only 54. Granted she had several health issues but she seemed to finally be doing better. My entire world has been torn apart. I wouldn't recommend that place to my worst enemy.

Aj

I strongly discourage you send your loved ones here. They were going to let my mother die . If we would not have went up there and asked to have her transported back to hospital she wouldn't be alive today. Then when I called to make a complaint it took me calling up there for two days to get in touch with a woman claiming she was an RN .I believe her name was Rhonda whom lied to me several times and, by the end of the conversation she was blaming the hospital for sending her in the condition she was in to them as well as rude and unprofessional, hanging up on me . This place is not what they make it seem.

Chico For Prez

If you have an alternative to PAM, please consider it. It is understaffed leaving little time to spend with patients and their needs. If you have to use this facility for a loved one , you need to be as present as possible to advocate for them because the facility doesn't. I had to request a case manager who was very hard to reach. Overall, very displeased with this facility and would not recommend it.