Jefferson Door Company

Kevin Comfort

TL;DR: Overall, I’m extremely disappointed in the poor quality of their product and lack of customer service. We bought a Dutch door from Jefferson Door about 1.5 years ago. Unfortunately, the door has started to split in the middle and the bolt barrel broke off, rendering the door useless. I emailed Jefferson Door to explain the situation. Someone named Sean called me back. He was incredibly rude and condescending, and had made up his mind about my service call before even letting me speak. He was insistent that the damage was caused by “abuse.” In this case, the abuse being that we were pulling on the door without turning the knob (I don’t see how this is plausible given that we know how the door operates as it is in our house), which caused the barrel bolt to split the door. I tried to explain why this doesn’t seem plausible, and also why it shouldn’t affect the door even if it did happen (the door wouldn’t move as the latch would be in the strike plate hole); however, Sean had no interest in listening to me, and our conversation ended abruptly. As an adult human, I’ve been operating doors for quite some time and understand how they work, but somehow in this case Sean/Jefferson Door arbitrarily decided this was abuse/user error and refuse to offer any type of remedy. I’ve attached pictures for reference.

chelsie Dominick

STAY AWAY !!!!! I know things are backed up because of all the recent events BECAUSE IM DEALING WITH TONS OF BUSINESS RIGHT NOW SO I KNOW WHAT TO EXPECT! But this place was absolutely the WORST to deal with and all we bought was 2 French doors !!! Myself and my contractor specifically was looking for a door WITH BLINDS, they told both my contractor and I separately it was a regularly stocked insert and had it. When they came to take measurements I noticed he didn’t have the blinds in the quote, he said it could be added no problem.. That should have been my warning ! AFTER getting my full payment they changed my expected order date from 2 weeks to 3 because they DIDN’T have the blinds. 3 weeks arrived, because it’s a regular item it wasn’t special ordered another week (that causing me to then have to push things back). Doors finally delivered, NO TRIM for the door. Took an additional WEEK and a HALF to get that but of course they only had NONPRIMED wood. We primed it my contractor is here to finish his job MORE TRIM IS MISSING THEY STILL FAILED TO DELIVER ALL ITEMS !!!! We spent almost 3 thousand dollars on 2 sets of French doors, this was by far and not to mention NOBODY there is any help and every piece of information had to be draggged out of these people as if I wasn’t a paying customer!

Vickery Kennison

Barry Bourgeois had just what I wanted and steered me to an installer.

Gwendolyn Carter

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